Pivot Careers

Pivot Cycles is a high-end mountain bike manufacturer located in Tempe, AZ. From the beginning, our goal has always been to produce the best riding mountain bikes in the world, bikes that not only perform at the most elite levels of the sport, but that also enabled every Pivot rider to achieve things they never thought possible out on the trail. We continually push the boundaries of what is possible in bike design and technology, bringing every performance gain possible to each new model.
In our first ten years, Pivot designs have graced cross country and downhill World Cup podiums, represented our country in Rio, garnered World and National Championships in every category, set world records and most importantly, gained the loyalty of riders around the globe. Beyond technology and the podium, our true mission is to build the best bikes possible for our customers. We are happiest knowing that we’ve improved the riding experience and helped our customers have more fun on their bike. This joy and drive to succeed is pervasive throughout our organization. Our employees are true enthusiasts and our company operates as a family and a community. We are not only class leading in our products but also in the benefits and environment that we provide our employees.
Our culture is one where our employees share in Pivot’s success and drive to always be the best. Everyone wants to be part of the winning team so as a company we involve our employees in ways that make us all part of something bigger and better. We love to have regular company events and bike rides.
As the founding sponsor and primary funding source for the Arizona Interscholastic Cycling League we encourage and support our employees to volunteer with the league and at the events. We also donate bikes every year to kids that would like to join the team but don’t have the ability to afford a bike. We are currently working with the City of Phoenix’s Adopt a trail program where we will have partial work days as a company to support our parks and local trail systems.
Sales success is important, but sharing in customer satisfaction and our involvement in the community are what brings us together and makes Pivot an incredible place to work.

Chris Cocalis

Pivot Cycles President/CEO

Demo Technician

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
Domestic

Description

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team.  The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams.  In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills in order to work with the public while at demos.  Demo Drivers are selected out of the Demo Technician staff to go on the road full time when a position is available.

Responsibilities

  • Manage and maintain physical inventory of service parts
  • Maintain and adjust product inventory using GP Software
  • Assist in cataloging and shipping of service parts to demo teams
  • Manage inventory adjustments between demo fleets
  • Build new demo bikes
  • Prepare, clean and tune demo bikes for employee and local dealer demos
  • Service retired demo bikes to prep for sale
  • Traveling to and working at selected demo events and festivals
  • Assist with shipping and assembly when necessary
  • Maintain a clean and organized work space
  • Work closely with various other departments

Requirements

  • High School diploma or GED
  • Willingness to travel for work
  • Previous bicycle shop experience
  • Complete understanding of the bicycle – mechanical/components, suspension, etc.
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
  • Organized, self-motivated and detail-oriented individual
  • Able to lift 75lbs

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Product Designer

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a detail oriented individual with a good Industrial Design or Engineering background that has good creative product design and documentation experience within SolidWorks and the Adobe Creative Suite. This person will be an integral member of the Design/Engineering team and will contribute to the creation of nearly all Pivot products. The primary responsibilities of the position will be to work with the design team to successfully bring new projects to production as well as to maintain production of current products through a heavily reviewed creative process involving conceptualization, 3D design, and production documentation. This position is directly involved in bicycle frame design, it will require the creation and modification of 3D models and detailed assemblies, 2D drawings, BOMs, as well as assembly and QC documentation. The position will require a good understanding of bicycle assembly components and related constraints. The candidate will need to have the patience and detailed mindset needed to properly design within all requirements in a team environment.

The Ideal candidate will have

  • Exhibit a good talent for exceptional aesthetic 3D design that is also functional
  • Have excellent project management and project scheduling skills
  • Be able to proficiently keep track of a multitude of projects at one time
  • Have high proficiency in SolidWorks with the ability to model complex surfaces and assemblies
  • Competently work within the Adobe Creative Suite to create documents
  • Be able to competently create production drawings with tolerances within SolidWorks
  • Be available to travel for work including an occasional trip to Asia
  • Have general mechanical bicycle knowledge and be a cycling enthusiast
  • Have two years minimum of bicycle/frame design experience

Responsibilities

  • Design complete production-ready bicycle frames and assemblies in 3D
  • Design vendor-ready graphics packages for bicycle frames and components
  • Create Production and production support documentation and presentations
  • Effectively manage production timelines and vendor schedules
  • Work with Engineering, Design, Proto-typing and Manufacturing to take future Pivot Cycles products from idea to reality

Requirements

  • A degree in Industrial Design or Design Engineering is preferred
  • 3+ years experience in product design
  • Proficiency in Adobe Creative Suite
  • Excellent SolidWorks skills in parts, drawings, and assemblies
  • Proficiency with Microsoft office suite of products – Power Point, Excel, Word and Outlook
  • Excellent teamwork and communication skills
  • Organized and self-motivated individual
  • Detail oriented

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Graphic Designer

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
None

Description

We’re looking for a Graphic Designer to lead the design of visual assets in a manner consistent with the Pivot Cycles brand and design standards. This person should have a great eye for what's new, current and on trend, with strong sensitivity to color, aesthetics and materiality. They should also have a demonstrated ability to manage multiple projects and deliverables, while adhering to project requirements and meeting deadlines.  The ability to conceptualize in both 2D and 3D is essential to this position as is a high level of proficiency in Adobe Creative Suite and Microsoft Office.

Additionally, we are looking for candidates who have a strong understanding of the outdoor industry and have a passion for cycling.

Responsibilities

  • Lead internal creative conceptualization and planning discussions related to graphic design, color strategy, and future graphical vision
  • Work with the Design/Engineering team to design full graphics packages for bicycle frames (full size ranges) and components including completely detailed paint and decal layout documents
  • Work with manufacturing vendors to assure proper application of paint and graphics
  • Design product packaging
  • Assist Marketing and Web teams with advertising, soft goods, social media, and Pivot store content creation
  • Support the Sales and Marketing teams in the creation of support media and POP items
  • Maintain the Pivot Cycles color library, graphic assets, material samples, and all graphic design project files
  • Work closely with the Design/Engineering team as well as Marketing for project management and resourcing needs

Requirements

  • BA or BFA in Graphic Design or related discipline
  • 3+ years of experience in graphic design
  • Experience in 2D and 3D product graphic design
  • Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
  • Proficiency in Keyshot
  • Proficiency in Microsoft Office Suite of products – Word, PowerPoint, Excel and Outlook
  • Excellent teamwork and communication skills
  • Organized and self-motivated individual with an attention to detail
  • Soft-goods development knowledge a plus

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Accounts Receivable and Collections Specialist

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a friendly, motivated mountain bike rider/enthusiast to join the Credit team at Pivot Cycles. The Accounts Receivable and Collections Specialist is responsible for answering dealer and distributor questions about credit and terms via email and phone, contacting customers for payments, and reviewing sales orders for accuracy. This position also assists the Credit Manager in the day-to-day activities of the Credit Department which can include reviewing aged receivables, contacting customers for payment or updated financials, notifying internal departments of credit holds, and arranging payment plans.

Responsibilities

  • Post customer payments by recording cash, checks, and credit card transactions.
  • Answer customer’s questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Work directly with dealers and distributors for payments and payment plans
  • Prepare and maintain Accounts Receivable aging report
  • Maintain customer records
  • Follow up with potential customers for missing new account documents
  • Aid in our sales/credit vision while providing excellent customer service
  • Review and audit sales orders for accuracy
  • Verify validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
  • Resolve valid or authorized deductions by entering adjusting entries
  • Resolve collections by examining customer payment plans, payment history, credit line; coordinate contact with collections department
  • Maintain strict company confidentiality

Requirements

  • 2-year Accounting degree
  • Current and significant experience with AR accounting and collections in the bicycle industry, preferred
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and detail-oriented individual
  • Ability to exhibit composure and confidence when confronting stressful or high-pressure situations
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Experience with Great Plains Dynamics a plus

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Domestic Sales Manager

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
Domestic

Description

We are seeking a motivated individual with proven sales management experience in the cycling industry to join the Pivot team as our Domestic Sales Manager.  In this position you will be responsible for the management of the domestic sales team, visiting accounts, evaluating market conditions, managing territory distribution, growing sales, developing goals and training sales representatives.  You will become a Pivot Cycles expert, with the ability to train sales representatives on the complexity of our product, as well as develop sales programs to better serve Pivot’s customer base.

Responsibilities

  • Grow sales throughout the United States
  • Manage up to 30 sales representatives
  • Train sales representatives in sales techniques
  • Train dealers, mechanics, managers and shop owners about the Pivot product line
  • Visit dealers throughout the United States to develop lasting relationships with our dealer base
  • Identify and develop new territories or accounts in underrepresented regions
  • Consultative selling to consumers, dealers and sales representatives
  • Aggressively grow sales in a dynamic high growth environment
  • Develop sales goals with sales representatives
  • Attend trade shows

Requirements

  • Minimum of five years of national sales management experience, preferably in the cycling industry
  • Four-year degree
  • High ability to quickly and effectively problem solve and overcome obstacles
  • Previous experience leading and managing a domestic sales team
  • Previous experience with CRM platform
  • Understand, teach and utilize a consultative sales approach
  • Excellent verbal, and written communication skills with attention to detail
  • Organized, driven and self-motivated individual
  • Proficiency with Microsoft office suite products – Excel, Word and Outlook
  • Ability to establish and track key performance indicators for employees
  • Ability to travel domestically for multiple days with some trips lasting two weeks
  • Travel approximately 50% of time

Please send resume and cover letter to [email protected]. We look forward to hearing from you!