Pivot Careers

Pivot Cycles is a high-end mountain bike manufacturer located in Tempe, AZ. From the beginning, our goal has always been to produce the best riding mountain bikes in the world, bikes that not only perform at the most elite levels of the sport, but that also enabled every Pivot rider to achieve things they never thought possible out on the trail. We continually push the boundaries of what is possible in bike design and technology, bringing every performance gain possible to each new model.
In our first ten years, Pivot designs have graced cross country and downhill World Cup podiums, represented our country in Rio, garnered World and National Championships in every category, set world records and most importantly, gained the loyalty of riders around the globe. Beyond technology and the podium, our true mission is to build the best bikes possible for our customers. We are happiest knowing that we’ve improved the riding experience and helped our customers have more fun on their bike. This joy and drive to succeed is pervasive throughout our organization. Our employees are true enthusiasts and our company operates as a family and a community. We are not only class leading in our products but also in the benefits and environment that we provide our employees.
Our culture is one where our employees share in Pivot’s success and drive to always be the best. Everyone wants to be part of the winning team so as a company we involve our employees in ways that make us all part of something bigger and better. We love to have regular company events and bike rides.
As the founding sponsor and primary funding source for the Arizona Interscholastic Cycling League we encourage and support our employees to volunteer with the league and at the events. We also donate bikes every year to kids that would like to join the team but don’t have the ability to afford a bike. We are currently working with the City of Phoenix’s Adopt a trail program where we will have partial work days as a company to support our parks and local trail systems.
Sales success is important, but sharing in customer satisfaction and our involvement in the community are what brings us together and makes Pivot an incredible place to work.

Chris Cocalis

Pivot Cycles President/CEO

Marketing Manager

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
Domestic and international

Description

Pivot Cycles is seeking to fill the position of Marketing Manager.  The Marketing Manager is an integral part of the leadership team and is responsible for creating and implementing a marketing strategy designed to support and enhance the annual Pivot Cycles brand and sales plans.  This is a soup-to-nuts position requiring enthusiasm for both strategic and production level tasks within the marketing department. 

Responsibilities

  • Develop and execute long term marketing strategies via competitive analysis, market summaries, and historical sales and online data analysis
  • Create and maintain yearly marketing budget, with responsibility for executing marketing goals within financial parameters
  • Oversee brand management and maintain integrity of Pivot brand across global market and programs
  • Help with new product copy and materials to clearly convey both engineering team product goals and market purpose, maintain all current product support materials, manage translation services and resources for global market
  • Develop and implement creative briefs in partnership with videographer and photographer resources to execute brand-appropriate content for product and athlete promotion; maintain video and photo library and websites
  • Work with vendors and internal marketing staff to design and execute tradeshow, advertising, social media, email marketing, product launch events and other programs
  • Design, produce, and monitor all newsletter marketing per annual strategies and grow newsletter lists through various channels and programs
  • Supply sales team with materials and information required for sales success
  • Monitor online user experience data, design and suggest directions for improving online user interface and experience
  • Monitor SEO and Google analytics KPI, create actionable reports for manager’s group
  • Work with athlete coordinator and CEO to develop meaningful sponsorship programs that support strategic sales and marketing goals
  • Work with social media coordinator to create meaningful social media communities and programs with measurable value to the overall marketing plan

Requirements

  • 5-10 years of professional marketing experience for a national or global brand, Bachelor’s degree in Marketing or related field preferred
  • Demonstrated ability to plan and execute programs on time and within budget across product, web, print, tradeshow
  • Core understanding of the bike industry, aesthetic and sponsorship standards
  • Passion for mountain bikes is essential for this position
  • Highly skilled user of the following software: Office 365, Mailchimp, Google Analytics, Facebook, Instagram, Twitter, Adobe Creative Suite
  • Bilingual - German or French speaker a bonus

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Warehouse and Assembly Assistant

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Assistant.

Responsibilities

  • Warehouse duties including: kitting components, cycle counts, restocking and receiving
  • Wheel decal application
  • Maintain a clean appearance and work space
  • Follow directions in accordance with set guidelines
  • Sweep or clean as needed

Requirements

  • Have a working understanding of bikes and their components
  • High School diploma or GED
  • Previous warehouse experience a plus
  • Basic computer knowledge
  • Excellent communication skills
  • Well organized and self-motivated individual
  • Must be able to lift heavy objects and work in a standing position for many hours

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Quality Control/Assembly Specialist

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a friendly individual with an objective for maintaining a high quality standard, strong mechanical skills and good knowledgeable of the bicycle industry.  As a Quality Control/Assembly Specialist, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines.  You will follow strict QC procedures and the proper assembly of bicycles and frames in accordance with set guidelines.

Responsibilities

  • Quality checking of every bicycle frame according to set guidelines
  • Assembling every bicycle to meet our high quality standards
  • Verifying work orders
  • Packaging assembled bikes into boxes
  • Willingness to work overtime when it is required
  • Maintaining a clean work space

Requirements

  • High School diploma or GED
  • Previous bicycle shop experience
  • Mechanic certifications are a plus
  • Working knowledge of tools related to bicycle repair and assembly
  • Complete understanding of the bicycle – mechanical, suspension and components
  • Detail oriented, organized and self-motivated individual
  • Strong problem solving, communication and documenting skills
  • Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook
  • Work quickly while maintaining a high level of quality
  • Work in a standing position for many hours in a manufacturing atmosphere
  • Ability to stand, lift, twist and reach while working

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Demo Driver

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
Domestic

Description

The Demo Driver is one of Pivot’s most important customer interaction points – meeting thousands of potential and current Pivot customers around the country each year at retailer-based demos and bicycle festivals.  The Demo Driver will strive to achieve and maintain the highest standards of professionalism and quality in all aspects of the job.  Candidate must be a cyclist with a passion for the sport.

Responsibilities

  • Conduct demos and dealer visits in a territory to be determined, while traveling up to eleven months of the year
  • Help to coordinate the scheduling and organization of events while providing marketing support to our dealers in order to ensure that the events are well attended and successful
  • Work with the Phoenix-based Demo Coordinator to plan and implement a year-long demo event schedule based on the needs of the sales and marketing departments
  • General upkeep and maintenance of the demo truck and trailer
  • Maintain the demo fleet to the highest standards of functionality, safety, cleanliness and aesthetics between each demo event for like-new appearance and ride experience, per Pivot Cycles standards
  • Engage with dealers, reps and riders to convey the Pivot Cycles brand and product in a positive manner, with an eye toward supporting and creating sales of Pivot product
  • Conduct technical education, greeting customers, consistently gathering rider waivers and setting up demo bikes according to Pivot guidelines during the demo events
  • Write required reports in an established format after each event to enable the sales, marketing and engineering staff to benefit from your on-the-road experiences
  • Maintain a professional image 24/7 while representing Pivot Cycles – how you handle yourself is a reflection on our company and brand, no matter what time of day it is

Requirements

  • Traveling 11 months of the year while living in hotels and the demo vehicle.
  • High School diploma or GED
  • Previous bicycle shop, demo driver or other relevant bicycle industry experience
  • Complete understanding of the bicycle – mechanical/components, suspension
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Excellent verbal and written skills
  • Ability to work independently with the desire to make new friends every week
  • Well-organized and self-motivated individual with a high attention to detail
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Able to lift 75lbs
  • Work long days and flexible hours
  • Work full-time in a standing position, outdoors in all types of weather and temperatures
  • Clean driving record
  • Have the ability, skill and confidence to drive a long vehicle with an attached trailer through cities, on freeways and in other challenging situations

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

CNC Programmer/ Machinist

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a CNC Programmer/ Machinist for our prototyping department.  The ideal candidate will have experience with CAD/CAM programming, set up, and machining parts for both mills and lathes.  They should also have qualified skills with conventional manual equipment and an understanding of welding and fabrication.

Responsibilities

  • Producing machined parts by programming, setting up and operating CNC and conventional machines
  • General fabrication
  • Be able to work on multiple project simultaneously and keep to schedule
  • Assisting in product development and part verification

Requirements

  • 1-3 years CNC machining experience
  • Degree in Manufacturing Technology or Manufacturing Engineering Technology is preferred
  • CAD/CAM programming
  • Understanding or experience with 3D machining
  • Fabricating and welding experience
  • A positive attitude with the ability to work both independently and as part of a team
  • Prior experience with set up and operation of CNC lathes and mills
  • Prior experience with set up and operation of manual equipment
  • Willingness to learn new methods of manufacturing

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Pro Builder Bike Mechanic

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

We are looking for a friendly individual with high quality standards, strong mechanical skills and excellent knowledge of the bicycle industry to join our team as a Pro Builder Bike Mechanic.  This position is primarily responsible for complete bike builds including pro builds for magazine test bikes, editor bikes, model launches, etc.  

Responsibilities

  • Complete bike builds – from raw frames to completion
  • Pro builds - magazine test bikes, editor bikes, etc.
  • Bike launch builds
  • Keep current with upcoming and new tech training - S-Tec, Steps
  • Packaging assembled bikes into boxes
  • Quality control of every frame according to set guidelines
  • Willingness to work overtime when it is required
  • Additional duties as assigned by management

Requirements

  • High School diploma or GED
  • Five year minimum of high-level mechanic experience with references
  • Mechanic certifications
  • Excellent knowledge of tools related to bicycle repair and assembly
  • Complete understanding of the bicycle – mechanical, suspension and components
  • Detail oriented, organized and self-motivated individual
  • Strong problem solving, communication and documenting skills
  • Work quickly while maintaining a high level of quality
  • Work in a standing position for many hours in a manufacturing atmosphere
  • Ability to stand, lift, twist and reach while working

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Warranty and After Sales Support

Type of Employment
Full-time, salary

Location
Tempe, Arizona

Travel Requirement
None

Description

The Warranty and After Sales Support position is responsible for assisting Pivot dealers and distributors, as well as end consumers, with warranty claims and technical issues while providing world class customer service.  The position will work closely with Sales and Customer Service departments.

Responsibilities

  • Evaluate warranty and crash replacement claims by assisting dealers, distributors and end consumers with the entire process to include: issuing return authorizations (RA), product evaluation, replacement and follow up
  • Prioritize warranty inquiries and submissions daily, to ensure a turnaround of 48 hours or less
  • Accurately receive, inspect and analyze warranty and non-warranty product returns
  • Prepare monthly warranty reports and present them to necessary departments
  • Respond on the same day to customer, dealer and distributor calls and emails
  • Learn and operate within the Pivot ERP system to create return authorizations, process warranties and maintain warranty stock
  • Answer technical questions for end consumers and shops as necessary
  • Support the Pivot Stuttgart office with warranty claims
  • Work with the Product Development team to improve product and improve production

Requirements

  • 5 years of bicycle industry experience in sales or technical support
  • Previous experience as a bicycle mechanic specializing in high-end mountain bikes
  • Excellent verbal and written communication skills
  • Excellent time management and organizational skills
  • Proficiency in Microsoft office: Excel, Word, Outlook
  • Ability to learn and operate the Pivot ERP system
  • Experience with Microsoft Dynamics Great Plains is a plus

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

Accounts Payable Admin

Type of Employment
Full-time, hourly

Location
Tempe, Arizona

Travel Requirement
None

Description

The Accounts Payable Admin must have demonstrated accounting experience and strong knowledge of Operational Accounting in a manufacturing environment.  Responsibilities will include all aspects of Accounts Payable in a global organization.

Responsibilities

  • Keep track of all payments and expenditures, including purchase orders, invoices, statements
  • Accounts Payable as it relates to inventory costing and quantity
  • Complete payments and control expenses by receiving, processing, verifying and reconciling invoices
  • Reconcile processed work by verifying entries and comparing system reports to balances
  • Maintain accounting ledgers and historical records
  • Pay vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor inquiries regarding finance
  • Internal credit card reconciliation
  • Investigate and resolve issues that are associated with the processing of purchase orders and invoices
  • Prepare analyses of accounts and producing monthly reports
  • Continue to improve the payment process
  • Reconcile financial discrepancies by collecting and analyzing account information
  • Maintain current accounting controls and recommend modifications to accounting control policies and procedures as business dictates
  • Special projects as required

Requirements

  • 3+ years of operational accounting experience in a manufacturing environment in a similar position
  • BA/BS in Accounting/Finance preferred
  • Inter-company/multi-department accounting experience
  • Multi-currency accounting experience
  • Inventory Accounts Payable accounting experience
  • Global Accounting experience with a demonstrated ability to manage accounting projects related to global expansion
  • MS Great Plains Dynamics or similar accounting software mandatory. Experience isolated to QuickBooks and Peachtree does NOT meet the accounting systems requirement.
  • High degree of proficiency with Microsoft Office (Excel and Word) is mandatory
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Sound decision making and problem solving skills with the ability to deal with sensitive or confidential information
  • Experience in dealing with vendor/customer and company personnel at all levels
  • A demonstrated love for cycling - the candidate doesn’t have to be an expert, but does have to love being out on two wheels and enjoy sharing that passion with others as this is key to our cycling culture

Please send resume and cover letter to [email protected]. We look forward to hearing from you!