Careers

Description

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities

• Answer phones and use live chat to work directly with consumers and dealers
• Help visitors at our facility and provide tours
• Follow up with potential customers
• Suggestive selling to consumers and dealers
• Aid in our sales vision while providing excellent customer service
• Assist the Inside Sales Specialists with order entry, warranty and other tasks
• Work demo events and help with special events both weekday and weekends

Requirements

• High School Diploma or GED
• Previous customer service experience
• Excellent verbal and written communication skills
• Organized, self-motivated and detail-oriented individual
• Proficiency with Microsoft Office suite products – Excel, Word and Outlook

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Type of Employment

Full-time, Exempt

Location

Tempe, Arizona

Travel Requirement

None

Description

We are looking for a friendly, motivated mountain bike rider/enthusiast to join our company.  As a Preassembly Assistant, you will work with others to prepare bicycle components for assembly.

Responsibilities:

• Decal application: wheels, forks, shocks
• Cut brakes, chains, etc. to specified lengths
• Install tires on wheels
• Combine bulk bike parts into designated kits
• Assist with inventory management
• Receive/restock inventory as needed
• Maintain a clean appearance and workspace

Requirements:

• High School diploma or GED preferred
• Bike mechanic experience is a plus
• Working understanding of bikes and their components is a plus
• Previous warehouse experience a plus
• Excellent communication and organization skills
• Basic computer knowledge
• Work in a standing position for many hours in a manufacturing atmosphere
• Ability to stand, lift, twist and reach while working
• Enjoy and participate in the cycling environment

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Type of Employment

Full-time, Exempt

Location

Tempe, Arizona

Travel Requirement

None

Description

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team. The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams. In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills to work with the public while at demos. This position requires traveling one to two weekends per month during the spring, summer, and fall.

Demo Drivers are selected out of the Demo Technician staff to go on the road full time when a position is available. Demo Technicians must be willing to transition to a Demo Driver role as needed and be willing to travel full time (11 of 12 months), in one to two years.

Responsibilities

• Manage and maintain physical inventory of service parts 
• Maintain and adjust product inventory using ERP software 
• Assist in cataloging and shipping of service parts to demo teams 
• Manage inventory adjustments between demo fleets 
• Build new demo bikes 
• Prepare, clean and tune demo bikes for employee and local dealer demos 
• Service retired demo bikes to prep for sale 
• Traveling to and working at selected demo events and festivals 
• Assist with the shipping, assembly, and QC teams when necessary 
• Maintain a clean and organized workspace 
• Work closely with other departments 

Requirements

• High School diploma or GED 
• Willingness to travel for work on some weekends and up to 11 months of the year as a Demo Driver in the future 
• Previous bicycle shop experience  
• Complete understanding of the bicycle – mechanical/components, suspension, etc. 
• Complete knowledge of bicycle related tools and their use 
• Mechanic certifications are a plus  
• Proficiency with Microsoft Office products – Excel, Word, and Outlook 
• Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event 
• Organized, self-motivated and detail-oriented individual  
• Able to lift heavy items 50 lbs. or more. 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Type of Employment

Full-time, non-exempt

Location

Tempe, Arizona

Travel Requirement

Some Weekend Travel

Inside Sales Representative Spanish Market (M/F/D)

Description

We are looking for a friendly, motivated mountain biker/enthusiast to join our team as Inside Sales Representative for the Spanish Market. Do you love cycling and speak fluent Spanish? Do you want to work in a great team with an inclusive culture? Entonces Bienvenido!

You can expect a great team, the highest quality and best bikes and a lot of development opportunities. But you should not only step on the gas on the bike. We have ambitious goals, and we want to achieve them.

In the position as Inside Sales Representative Spain for PIVOT Cycles EU GmbH, the following activities are among others:

Area of responsibility:

• Independent support and development of Spanish market
• Preparation and execution of customer visits
• Identifying, prospecting and new dealer acquisition
• Seasonal pre-orders including order entry and order management.
• Preparation and execution of dealer training
• Participation in demo events, trade fairs and dealer events
• Regular travel to Spanish Market
• Cooperation and coordination with the responsible internal interfaces such as production, operations, credit department, marketing, and colleagues in the USA
• Processing of service requests from end consumers, dealers via phone email, Facebook, and live chat for the Spanish market
• Taking orders from dealers and distributors

Requirements:

• Living in or willing to Relocate to the greater Stuttgart area
• Prove success in sales and ability to meet aggressive sales goals
• Experience in customer service and/or sales, (Bike Industry preferred)
• Product affinity and knowledge in the mountain bike sector
• Fluency in Spanish and English is required
• Confident appearance, strong communication skills and ability to work in a team
• Good knowledge in MS-Office products, including Excel, Word and Outlook
  • CRM experience a plus

We are looking forward to your application! Please send it to bewerbung@pivotcycles.com

Type of Employment

Full-time

Location

Stuttgart, Germany

Travel Requirement

None

Fahrradmechaniker und Qualitätskontrolleur (m,w,d)

Description

We are looking for a friendly individual with an objective for maintaining our company standards, strong mechanical skills and good knowledge of the bicycle industry. As a Quality Control & Warehouse Technician, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines in addition to various warehouse duties.
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Wir suchen eine freundliche Person, welche sich für die Einhaltung unserer Unternehmensstandards einsetzt, handwerklich/mechanisch geschickt ist und über gute Kenntnisse in der Fahrradbranche verfügt. Als TechnikerIn für Qualitätskontrolle und Lagerhaltung sind Sie für die Einhaltung der Qualität aller Produkte verantwortlich, sodass diese den vorgegebenen Standards und Fertigungsrichtlinien entsprechen. Dazu kommen noch Aufgaben in unserem Warenlager.

Responsibilities

• Quality checking of every bicycle frame according to set guidelines / Qualitätsprüfung von Fahrradrahmen nach vorgegebenen / QC Rahmen
• Quality checking of bicycles during assembly process as well as final assembled bicycles / Qualitätskontrolle von Fahrrädern während des Montageprozesses sowie von fertig montierten
• Building bikes / Fahrräder aufbauen
• Warehouse duties: receiving goods, shelving goods, picking and packing orders, inventory control / Aufgaben im Lager: Warenannahme, Ware einräumen, Kommissionierung und Verpackung von Aufträgen
• Maintaining a clean work space / Auf einen sauberen und aufgeräumten Arbeitsplatz achten

Requirements

• Previous bicycle shop experience / Erfahrung in der Fahrradindustrie
• Mechanic certifications are a plus / Mechaniker-Zertifikate sind ein Plus
• Working knowledge of tools related to bicycle repair and assembly / Muss sich mit den Werkzeugen auskennen, die für die Fahrradmontage und Reparatur verwendet werden
• Complete understanding of the bicycle – mechanical, suspension and components / Produktaffinität und Kenntnisse am Fahrrad – technisch, Federung und Komponenten
• Excellent spoken and written English & German /Sehr gutes Englisch & German in Wort und Schrift
• Well organized and self-motivated individual / Gut organisiert und motiviert selbstständig zu arbeiten
• Ability to lift heavy objects and work while standing / Muss in der Lage sein schwere Gegenstände anzuheben und im Stehen zu arbeiten
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook / Gute Kenntnisse im Umgang mit MS-Office, ERP- und QS-Systemen

Please send resume and cover letter to  bewerbung@pivotcycles.com. We look forward to hearing from you!

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Bewerbungen können an   bewerbung@pivotcycles.comgesendet werden.

Type of Employment

Full-time

Location

Stuttgart, Germany

Travel Requirement

None

Description

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Technician.
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Wir suchen eine motivierte Person mit Passion für Fahrräder und einem Basis-Wissen über Fahrradtechnik, um eine Stelle für Lager- und Montagetechnik zu besetzen.

Responsibilities

• Warehouse duties: receiving goods, shelving goods, kitting components, cycle counts, inventory control / Lager: Warenannahme, Ware verräumen, Produkte zusammenführen, Bestandszählungen, Bestandskontrolle
• Pack bikes and product for shipping / Fahrräder verpacken und für den Versand vorbereiten
• Wheel decal application / Laufradaufkleber anbringen
• Follow directions in accordance with set guidelines / Nach bestehenden Vorgaben und Guidelines arbeiten
• Sweep or clean as needed / Nach Bedarf fegen oder reinigen
• Maintaining a clean work space / Auf einen sauberen und aufgeräumten Arbeitsplatz achten

Requirements

• Previous bicycle shop experience / Erfahrung in der Fahrradindustrie
• Mechanic certifications are a plus / Ausgebildeter Mechaniker
• Working knowledge of tools related to bicycle repair and assembly / Muss sich mit den Werkzeugen auskennen, die für die Fahrradmontage und Reparatur verwendet werden
• Complete understanding of the bicycle – mechanical, suspension and components / Produktaffinität und Kenntnisse am Fahrrad – technisch, Federung und Komponenten
• Excellent spoken and written English & German / Sehr gutes Englisch & German in Wort und Schrift
• Well organized and self-motivated individual / Gut organisiert und motiviert selbstständig zu arbeiten
• Ability to lift heavy objects and work while standing / Muss in der Lage sein, schwere Gegenstände anzuheben und im Stehen zu arbeiten
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook / Gute Kenntnisse im Umgang mit MS-Office, ERP- und QS-Systemen

Please send resume and cover letter to  bewerbung@pivotcycles.comWe look forward to hearing from you!

—

Bewerbungen können an  bewerbung@pivotcycles.com  gesendet werden.

Type of Employment

Full-time

Location

Stuttgart, Germany

Travel Requirement

None