Careers

Pivot Cycles is seeking a highly organized and detail-oriented person to fill Demo Supervisor position. This job is headquartered in Tempe/Phoenix and helps to support and organize the Pivot Cycles demo program in cooperation with the Sales and Marketing teams. The successful candidate will have a wide variety of skills – in addition to being an excellent mechanic, exemplary people skills, near obsessive organizational habits and clear communication are musts. The Demo Supervisor organizes festivals and demos throughout the year, supports our excellent demo crews while they are on the road and works in conjunction with Sales and Marketing staff to plan and produce successful demo events.

Planning Demos

• Organize calendar for entire demo program in cooperation with the Marketing Manager, Sales Manager, Inside and Outside Sales reps and demo crews
• Support dealers in organizing successful demos according to established guidelines
• Compile demo data from previous years to calculate the best use of the demo days and routes for drivers
• Constantly update all the shared documents and calendars
• Contact dealers before the demo to ensure they are ready for the event

Working Demos

• Attending demo and festival events with demo crews, as needed
• Attending local events and races as needed

Inventory Management

• Create an annual parts forecast for all demo fleets and keep it updated based on inventory levels
• Regularly audit the inventories of each fleet for accuracy
• Review our vehicle fuel/service account to make sure it is being used properly
• Work with sponsors to order product for the fleets
• Maintain and schedule vehicle maintenance for fleet vehicles

Marketing Demos

• Post and update demo calendar on the Pivot Cycles website and social media
• Assist dealers in achieving a successful demo with strong attendance via established Pivot guidelines
• Produce reports on demo attendance, dealer rep and customer feedback
• Report to demo sponsors about the success of the demo
• Update email lists weekly and send out follow-up emails to participants
• Create sponsorship proposals and presentations
• Oversee the Factory Demo Center experience at Pivot Cycles headquarters

Supervision of Demo Drivers and Demo Techs

• Prepare and conduct annual performance reviews
• Manage the time off requests for Demo Techs and Demo Drivers in HR software
• Run weekly and monthly meetings, conduct employee reviews etc.

• High School diploma or GED
• Previous bicycle shop experience a plus
• Mechanic certifications are a plus
• Complete understanding of the bicycle – mechanical, suspension and components
• Complete knowledge of bicycle related tools and their use
• Able to work quickly and maintain a high level of quality
• Excellent communication, documenting and problem-solving skills
• Well organized and self-motivated individual with attention to detail
• Proficiency with Microsoft office suite products – Excel, Word and Outlook
• Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
• Able to lift 75lbs

Full-time, non-exempt

Tempe, Arizona

Quarterly travel within the United States

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

• Answer phones and work directly with consumers and dealers
• Help visitors at our facility and provide tours
• Follow up with potential customers
• Suggestive selling to consumers and dealers
• Aid in our sales vision while providing excellent customer service
• Assist the Inside Sales Specialists with order entry, warranty and other tasks
• Work demo events and help with special events both weekday and weekends

• High School Diploma or GED
• Previous customer service experience
• Excellent verbal and written communication skills
• Organized, self-motivated and detail-oriented individual
• Proficiency with Microsoft Office suite products – Excel, Word and Outlook

Full-time, non-exempt

Tempe, Arizona

None

We are looking for an all-around CNC Set-up Machinist/Programmer for our prototyping department. The ideal candidate will need experience with CAD/CAM programming, set up, and machining parts for both mills and lathes. They should also have qualified skills with conventional manual equipment and experience in composites, fabrication, and welding are a plus.

• Producing machined parts by programming, setting up and operating CNC and conventional machines
• General fabrication
• Working with molds and processing of composites
• Be able to work on multiple projects simultaneously and keep to schedules
• Assisting in product development and part verification

• 1-3 years CNC machining experience
• Degree in Manufacturing Technology or Manufacturing Engineering Technology is preferred
• CAD/CAM programming
• Understanding or experience with 3D machining
• Working knowledge of SOLIDWORKS
• Fabricating and welding experience
• A positive attitude with the ability to work both independently and as part of a team
• Prior experience with set up and operation of CNC lathes and mills
• Prior experience with set up and operation of manual equipment
• Willingness to learn new methods of manufacturing
• Enjoy and participate in the cycling environment

Full-time, non-exempt

Tempe, Arizona

None

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Assistant.

• Warehouse duties including: kitting components, cycle counts, restocking and receiving
• Wheel decal application
• Maintain a clean appearance and work space
• Follow directions in accordance with set guidelines
• Sweep or clean as needed

• Have a working understanding of bikes and their components
• High School diploma or GED
• Previous warehouse experience a plus
• Basic computer knowledge
• Excellent communication skills
• Well organized and self-motivated individual
• Must be able to lift heavy objects and work in a standing position for many hours

Full-time, non-exempt

Tempe, Arizona

None

We are looking for a friendly individual with an objective for maintaining a high quality standard, strong mechanical skills and good knowledgeable of the bicycle industry. As a Quality Control/Assembly Specialist, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines. You will follow strict QC procedures and the proper assembly of bicycles and frames in accordance with set guidelines.

• Quality checking of every bicycle frame according to set guidelines
• Assembling every bicycle to meet our high quality standards
• Verifying work orders
• Packaging assembled bikes into boxes
• Willingness to work overtime when it is required
• Maintaining a clean work space

• High School diploma or GED
• Previous bicycle shop experience
• Mechanic certifications are a plus
• Working knowledge of tools related to bicycle repair and assembly
• Complete understanding of the bicycle – mechanical, suspension and components
• Detail oriented, organized and self-motivated individual
• Strong problem solving, communication and documenting skills
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook
• Work quickly while maintaining a high level of quality
• Work in a standing position for many hours in a manufacturing atmosphere
• Ability to stand, lift, twist and reach while working

Full-time, non-exempt

Tempe, Arizona

None

For our dynamic and fast-growing team in Stuttgart, we are looking for a friendly, motivated mountain bike enthusiast as a full-time Customer Service Representative. Ideally, you already have experience in the bike industry and live in/around Stuttgart or are willing to move there. You can expect a great team, the highest quality and best bikes and a lot of development opportunities.
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Für unser dynamisches und schnell wachsendes Team in Stuttgart suchen wir in Vollzeit eine*n freundliche*n, motivierte*n Mountainbike-Enthusiasten*in als Customer Service Representative. Idealerweise hast du bereits Erfahrung in der Fahrradindustrie gesammelt und lebst in/um Stuttgart oder bist bereit hinzuziehen. Es erwartet dich ein tolles Team, die hochwertigsten und besten Bikes und jede Menge Entfaltungsmöglichkeiten.

• Processing of service requests from end customers, dealers and distributors via telephone, e-mail, Facebook and live chat / Bearbeitung von Serviceanfragen von Endkund*innen, Händler*innen und Distributor*innen via Telefon, E-Mail, Facebook und Live Chat
• Support of the Inside Sales and Warranty Specialist in order entry, warranty and service cases and other tasks / Unterstützung des Inside Sales and Warranty Specialist bei der Bestelleingabe, bei Garantie- und Servicefällen und anderen Aufgaben
• Acceptance and processing of orders from end customers, dealers and distributors / Annahme von Bestellungen von Endkund*innen, Händler*innen und Distributor*innen
• Support in the realization of dealer test events and special events (during the week and on weekends) / Unterstützung bei der Durchführung von Händler*innen-Testevents und Special Events (unter der Woche und an Wochenenden)
• Active sales increase in cooperation with the sales team / Aktive Umsatzsteigerung in Kooperation mit dem Sales Team

• Experience in customer service, ideally in the bike industry / Erfahrung im Customer Service, bestenfalls in der Fahrradindustrie
• Product affinity and knowledge in the mountain bike sector / Produktaffinität und Kenntnisse im Mountainbike-Bereich
• Very good knowledge of German and English, both written and spoken / Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
• Confident presence, strong communication skills and ability to work in a team / Sicheres Auftreten, Kommunikationsstärke und Teamfähigkeit
• Good knowledge of MS Office products, primarily Excel, Word and Outlook / Gute Kenntnisse im Umgang mit MS-Office Produkten, in erster Linie Excel, Word und Outlook
• Ability to work in an organized, self-motivated and detail-oriented manner / Fähigkeit, organisiert, eigenmotiviert und detailorientiert zu arbeiten

Full-time

Stuttgart, Germany

None

The Demo Driver is one of Pivot’s most important customer interaction points – meeting thousands of potential and current Pivot customers around the country each year at demo events and bicycle festivals. Travel up to nine months during the year with accommodations in hotels. The Demo Driver will strive to achieve and maintain the highest standards of professionalism and quality in all aspects of the job. Candidate must be a cyclist with a passion for the sport.
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Ein Demo-Fahrer ist eine der wichtigsten Personen bei der Interaktion mit Endkunden – man trifft sehr viele potenzielle und aktuelle Pivot-Kunden auf den eigenen Demo-Veranstaltungen und anderen Bike-Festivals und Events. Reisen Bis zu neun Monate im Jahr mit Unterkünften in Hotels. Ein Demo-Fahrer sollte sehr großen Wert auf hohe Qualitätsstandards legen und einen freundlichen Umgang pflegen. Eine große Leidenschaft für den Zweiradsport ist obligatorisch.

• Run demo events and visit merchants in different cities and countries for a period of up to 9 months per year / Ausführen von Demo-Veranstaltungen und Besuchen von Händlern in unterschiedlichen Städten und Ländern über eine Dauer von bis zu 9 Monaten pro Jahr
• Help in the coordination and planning of events and support of local dealers through marketing measures to guarantee a successful implementation / Hilfe bei der Koordination und Planung von Events und Unterstützung der Händler vor Ort durch Marketingmaßnahmen, um eine erfolgreiche Durchführung zu garantieren
• Cooperation with the demo coordinator in Stuttgart for the purpose of the annual planning of demo events depending on the needs of the sales and marketing department / Zusammenarbeit mit dem Demo-Koordinator in Stuttgart zwecks der Jahresplanung von Demo-Events in Abhängigkeit der Bedürfnisse von Sales- und Marketing-Abteilung
• Care and maintenance of the demo vehicle and, if necessary, the trailer / Pflege und Wartung des Demo-Fahrzeugs und ggf. des Anhängers
• Between the individual events, maintenance of the demo fleet at the highest level and quality standard, check function, safety and cleanliness for a flawless appearance of the bicycles, according to specifications of Pivot Cycles / Zwischen den einzelnen Veranstaltungen, Instandhaltung der Demo-Flotte auf höchstem Level und Qualitätsstandard, überprüfen von Funktion, Sicherheit und Sauberkeit für ein einwandfreies Erscheinungsbild der Fahrräder, nach Vorgaben von Pivot Cycles
• Cooperation with dealers, representatives of the sales department in order to transmit the positive brand image / Zusammenarbeit mit Händlern, Vertretern der Sales-Abteilung zwecks Übermittlung des positiven Markenimages
• Provide technical support and training, friendly, inspiring interaction with customers to increase the number of test drives / Bereitstellen von technischem Support und Schulungen, freundlicher, inspirierender Umgang mit Kunden, um die Anzahl der Probefahrten zu steigern
• Creation of event reports in a predetermined format after each event with appropriate feedback for sales, marketing and development / Erstellen von Event-Reports in vorgegebenem Format nach jedem Event mit entsprechendem Feedback für Verkauf, Marketing und Entwicklung
• Consistently professional appearance while working as a representative of Pivot Cycles – your appearance reflects the brand and the company / Durchgängig professionelles Auftreten während der Arbeit als Repräsentant von Pivot Cycles – dein Erscheinungsbild reflektiert die Marke und das Unternehmen

•  Intermediate school certificate, Abitur or higher degree / Mittlere Reife, Abitur oder höherer Abschluss
• Experience in the bike shop as a demo rider or other similar knowledge in the bike industry / Erfahrung im Fahrradladen als Demo-Fahrer oder andere ähnliche Kenntnisse in der Bike-Industrie
• Broad knowledge of bicycles in terms of mechanics, attachments and suspension / Breites Wissen über Fahrräder in Bezug auf die Mechanik, die Anbauteile und Suspension
• Broad knowledge of bicycle-specific tools and their application / Breites Wissen über Fahrrad-spezifisches Werkzeug und dessen Anwendung
• Mechanic certifications are a plus / Zertifikate sind ein Bonus
• Excellent verbal and written skills / Sehr gute Ausdrucksfähigkeit in Wort und Schrift
• Excellent German and English skills in spoken and written / Sehr gute Deutsch und Englisch-Kenntnisse in Wort und Schrift
• Ability to work very independently and organized / Fähigkeit, sehr selbstständig und organisiert zu arbeiten
• Very well organized and motivated, with an eye for details / Sehr gut organisiert und motiviert, mit einem Auge für Details
• Experience with Microsoft Office – Excel, Word and Outlook / Erfahrung mit Microsoft Office – Excel, Word und Outlook
• Safe in handling heavy boxes / Sicher im Umgang mit schweren Kisten
• Flexible working hours for long event days / Flexible Arbeitszeiten für lange Event-Tage
• Safe in dealing with long working days while standing in all weather conditions / Sicher im Umgang mit langen Arbeitstagen im Stehen in allen Wetterlagen
• Clean driving record / Keine Einträge im Fahreignungsregister
• Have the ability, skill and confidence to drive a long vehicle with an attached trailer through cities, on freeways and in other challenging situations / Sehr gute Fahrsicherheit mit großen und langen Fahrzeugen inklusive Anhänger durch Städte, über Autobahnen und anderen herausfordernden Situationen
• Possession of drivers license categories B, or B and C1E / Besitz der Führerscheinklassen B, oder B u. C1E

Full-time

Stuttgart, Germany

Up to 9 months per year

We are looking for a friendly individual with an objective for maintaining our company standards, strong mechanical skills and good knowledge of the bicycle industry. As a Quality Control & Warehouse Technician, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines in addition to various warehouse duties.
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Wir suchen eine freundliche Person, welche sich für die Einhaltung unserer Unternehmensstandards einsetzt, handwerklich/mechanisch geschickt ist und über gute Kenntnisse in der Fahrradbranche verfügt. Als TechnikerIn für Qualitätskontrolle und Lagerhaltung sind Sie für die Einhaltung der Qualität aller Produkte verantwortlich, sodass diese den vorgegebenen Standards und Fertigungsrichtlinien entsprechen. Dazu kommen noch Aufgaben in unserem Warenlager.

• Quality checking of every bicycle frame according to set guidelines / Qualitätsprüfung von Fahrradrahmen nach vorgegebenen / QC Rahmen
• Quality checking of bicycles during assembly process as well as final assembled bicycles / Qualitätskontrolle von Fahrrädern während des Montageprozesses sowie von fertig montierten
• Building bikes / Fahrräder aufbauen
• Warehouse duties: receiving goods, shelving goods, picking and packing orders, inventory control / Aufgaben im Lager: Warenannahme, Ware einräumen, Kommissionierung und Verpackung von Aufträgen
• Maintaining a clean work space / Auf einen sauberen und aufgeräumten Arbeitsplatz achten

• Previous bicycle shop experience / Erfahrung in der Fahrradindustrie
• Mechanic certifications are a plus / Ausgebildeter Mechaniker
• Working knowledge of tools related to bicycle repair and assembly / Muss sich mit den Werkzeugen auskennen, die für die Fahrradmontage und Reparatur verwendet werden
• Complete understanding of the bicycle – mechanical, suspension and components / Produktaffinität und Kenntnisse am Fahrrad – technisch, Federung und Komponenten
• Excellent spoken and written English & German /Sehr gutes Englisch & German in Wort und Schrift
• Well organized and self-motivated individual / Gut organisiert und motiviert selbstständig zu arbeiten
• Ability to lift heavy objects and work while standing / Muss in der Lage sein schwere Gegenstände anzuheben und im Stehen zu arbeiten
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook / Gute Kenntnisse im Umgang mit MS-Office, ERP- und QS-Systemen

Full-time

Stuttgart, Germany

None

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Technician.
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Wir suchen eine motivierte Person mit Passion für Fahrräder und einem Basis-Wissen über Fahrradtechnik, um eine Stelle für Lager- und Montagetechnik zu besetzen.

• Warehouse duties: receiving goods, shelving goods, kitting components, cycle counts, inventory control / Lager: Warenannahme, Ware verräumen, Produkte zusammenführen, Bestandszählungen, Bestandskontrolle
• Pack bikes and product for shipping / Fahrräder verpacken und für den Versand vorbereiten
• Wheel decal application / Laufradaufkleber anbringen
• Follow directions in accordance with set guidelines / Nach bestehenden Vorgaben und Guidelines arbeiten
• Sweep or clean as needed / Nach Bedarf fegen oder reinigen
• Maintaining a clean work space / Auf einen sauberen und aufgeräumten Arbeitsplatz achten

• Previous bicycle shop experience / Erfahrung in der Fahrradindustrie
• Mechanic certifications are a plus / Ausgebildeter Mechaniker
• Working knowledge of tools related to bicycle repair and assembly / Muss sich mit den Werkzeugen auskennen, die für die Fahrradmontage und Reparatur verwendet werden
• Complete understanding of the bicycle – mechanical, suspension and components / Produktaffinität und Kenntnisse am Fahrrad – technisch, Federung und Komponenten
• Excellent spoken and written English & German / Sehr gutes Englisch & German in Wort und Schrift
• Well organized and self-motivated individual / Gut organisiert und motiviert selbstständig zu arbeiten
• Ability to lift heavy objects and work while standing / Muss in der Lage sein, schwere Gegenstände anzuheben und im Stehen zu arbeiten
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook / Gute Kenntnisse im Umgang mit MS-Office, ERP- und QS-Systemen

Full-time

Stuttgart, Germany

None