Description

This role is based on-site in Tempe, AZ

At Pivot Cycles, we’re passionate about creating world-class bikes that push innovation, performance, and design. As an Inside Sales Representative, you’ll be a vital part of our sales team—connecting directly with our retail partners and helping them bring Pivot bikes to riders in their communities.

This role is all about relationship-building, account management, and hitting sales targets. You’ll collaborate with Outside Sales Reps, support dealers, manage orders, and help ensure the right bikes get to the right people at the right time. If you love bikes, are great with people, and thrive in a fast-paced environment, we’d love to meet you.

Responsibilities

• Drive sales in your assigned territory by supporting and growing relationships with Pivot dealers. 
• Manage the full sales order process: quoting, tracking, and coordinating deliveries. 
• Use historical data and sales trends to help dealers plan pre-season orders. 
• Match in-demand products with available inventory to maximize revenue and fulfillment. 
• Be a go-to resource for dealers—educating them on Pivot’s products, availability, and sales programs. 
• Partner with Outside Sales Reps to identify new opportunities, onboard dealers, and build business plans. 
• Track territory trends and provide insights to help the team stay ahead of the curve. 
• Help dealers manage excess inventory and keep stock levels healthy. 
• Provide accurate sales forecasts and reporting to support business planning. 
• Represent Pivot Cycles at key events like Sea Otter, dealer shows, and sales meetings. 

Requirements

• 5+ years of experience in sales, preferably in the bike, outdoor, or specialty retail industry. 
• Experience working with Outside Sales Reps on shared sales goals. 
• Strong knowledge of bikes—especially mountain bikes—and bicycle components. 
• Tech-savvy: Comfortable using Microsoft Office, Hubspot, and ideally ERP systems like Microsoft Dynamics GP. 
• Solid track record of meeting sales targets and managing accounts. 
• Self-starter with great time management skills. 
• Team player who’s comfortable working with in-person and remote teammates. 
• A bachelor’s degree in business or a related field is a plus. 
• Willing and able to travel up to 10% for occasional events and dealer visits. 
• Some light lifting (up to 50 lbs), occasional kneeling, standing, or bending required. Reasonable accommodation can be made. 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Description

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities

• Answer phones and use live chat to work directly with consumers and dealers 
• Help visitors at our facility and provide tours 
• Follow up with potential customers 
• Suggestive selling to consumers and dealers 
• Aid in our sales vision while providing excellent customer service 
• Assist the Inside Sales Specialists with order entry, warranty and other tasks 
• Work demo events and help with special events both weekday and weekends 

Requirements

• High School Diploma or GED 
• Previous customer service experience 
• Excellent verbal and written communication skills 
• Organized, self-motivated and detail-oriented individual 
• Proficiency with Microsoft Office suite products – Excel, Word and Outlook 
• Enjoy and participate in the cycling environment 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Description

This position is for an independent contractor.

It is Pivot’s calling to build cutting edge bikes that take the rider’s experience to another level. As our dealer partners are vital to serve these discriminating riders, we need an independent sales rep who is committed to supporting our retailers with excellence.

Responsibilities

• Travel within assigned Midwest territory (Monday through Friday—some weekend events); as well as occasional trips to company headquarters and/or regional events for training 
• Schedule visits with dealers and follow through in a professional manner 
• Stay current on industry trends and communicating observations 
• Maintain expertise in local markets, establishing and maintaining relationships 
• Bring a consultative approach in assessing the needs of bicycle retailers to present solutions 
• Provide technical and sales strategy information to support dealers 
• Address customer issues skillfully to boost brand affinity 
• Develop a territory plan to achieve monthly/annual sales targets 
• Plan and execute demo events in partnership with dealers 
• Exhibit a passion for the sport and love for the Pivot brand 

Requirements

• Must live within the assigned territory 
• Knowledge of retail bicycle operations (retail experience is a plus) 
• Competency with basic bicycle mechanics 
• Proven industry sales experience (prior relationships with Pivot dealers is a plus) 
• Demonstrated capacity to exceed monthly/annual targets 
• Strong interpersonal, communication and presentation skills 
• Problem solving abilities 
• Ability to work without supervision  

 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!