We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

• Answer phones and work directly with consumers and dealers
• Help visitors at our facility and provide tours
• Follow up with potential customers
• Suggestive selling to consumers and dealers
• Aid in our sales vision while providing excellent customer service
• Assist the Inside Sales Specialists with order entry, warranty and other tasks
• Work demo events and help with special events both weekday and weekends

• High School Diploma or GED
• Previous customer service experience
• Excellent verbal and written communication skills
• Organized, self-motivated and detail-oriented individual
• Proficiency with Microsoft Office suite products – Excel, Word and Outlook

Full-time, Hourly

Tempe, Arizona

None

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Purchasing and Operations team. This person will assist the Purchasing and Operations Manager in planning, forecasting and purchasing components and consumables for production as well as the creation and maintenance of part numbers and BOMs.

• Part number creation in an existing ERP System
• Create and update information related to components, BOMs and finished goods in the ERP system
• Assist in the creation and maintenance of the component level forecast by model to calculate future requirements based on sales forecast and history
• Manage inventory levels for components and consumables that do not have a sales forecast
• Physical inventory data entry and verification
• Seek out efficiency through process and system improvements in relation to job duties
• Support several departments with the ability to efficiently prioritize in order to balance competing requests from the departments

• Bachelor’s degree and previous purchasing role experience preferred
• Strong knowledge base of bicycle parts and frames
• Excellent verbal and written communication skills
• Organized, self-motivated and detail-oriented individual
• Sound decision making and problem solving skills
• Proficiency with Microsoft Excel
• Experience with Microsoft Word and Outlook
• Microsoft Dynamics Great Plains experience is a plus

Full-time, Hourly

Tempe, Arizona

None

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Assistant.

• Warehouse duties including: kitting components, cycle counts, restocking and receiving
• Wheel decal application
• Maintain a clean appearance and work space
• Follow directions in accordance with set guidelines
• Sweep or clean as needed

• Have a working understanding of bikes and their components
• High School diploma or GED
• Previous warehouse experience a plus
• Basic computer knowledge
• Excellent communication skills
• Well organized and self-motivated individual
• Must be able to lift heavy objects and work in a standing position for many hours

Full-time, Hourly

Tempe, Arizona

None

We are looking for a friendly individual with an objective for maintaining a high quality standard, strong mechanical skills and good knowledgeable of the bicycle industry. As a Quality Control/Assembly Specialist, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines. You will follow strict QC procedures and the proper assembly of bicycles and frames in accordance with set guidelines.

• Quality checking of every bicycle frame according to set guidelines
• Assembling every bicycle to meet our high quality standards
• Verifying work orders
• Packaging assembled bikes into boxes
• Willingness to work overtime when it is required
• Maintaining a clean work space

• High School diploma or GED
• Previous bicycle shop experience
• Mechanic certifications are a plus
• Working knowledge of tools related to bicycle repair and assembly
• Complete understanding of the bicycle – mechanical, suspension and components
• Detail oriented, organized and self-motivated individual
• Strong problem solving, communication and documenting skills
• Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook
• Work quickly while maintaining a high level of quality
• Work in a standing position for many hours in a manufacturing atmosphere
• Ability to stand, lift, twist and reach while working

Full-time, Hourly

Tempe, Arizona

None

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team. The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams. In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills in order to work with the public while at demos.

Ideally, this position will lead into the role of a Demo Driver. The Demo Technician will have extensive in-house and event training in preparation to be on the road, 11 months of the year, as the face of Pivot Cycles.

• Manage and maintain physical inventory of service parts
• Maintain and adjust product inventory using GP Software
• Assist in cataloging and shipping of service parts to demo teams
• Manage inventory adjustments between demo fleets
• Build new demo bikes
• Prepare, clean and tune demo bikes for employee and local dealer demos
• Service retired demo bikes to prep for sale
• Travel to and work at selected demo events and festivals
• Assist with shipping and assembly when necessary
• Maintain a clean and organized work space
• Work closely with various other departments

• High School diploma or GED
• Willingness to travel for work
• Previous bicycle shop experience
• Complete understanding of the bicycle – mechanical/components, suspension, etc.
• Complete knowledge of bicycle related tools and their use
• Mechanic certifications are a plus
• Proficiency with Microsoft Office products – Excel, Word and Outlook
• Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
• Organized, self-motivated and detail-oriented individual
• Able to lift 75lbs

Full-time, Hourly

Tempe, Arizona

Domestic

We are looking for a CNC Programmer/ Machinist for our prototyping department. The ideal candidate will have experience with CAD/CAM programming, set up, and machining parts for both mills and lathes. They should also have qualified skills with conventional manual equipment and an understanding of welding and fabrication.

• Producing machined parts by programming, setting up and operating CNC and conventional machines
• General fabrication
• Be able to work on multiple project simultaneously and keep to schedule
• Assisting in product development and part verification

• 1-3 years CNC machining experience
• Degree in Manufacturing Technology or Manufacturing Engineering Technology is preferred
• CAD/CAM programming
• Understanding or experience with 3D machining
• Fabricating and welding experience
• A positive attitude with the ability to work both independently and as part of a team
• Prior experience with set up and operation of CNC lathes and mills
• Prior experience with set up and operation of manual equipment
• Willingness to learn new methods of manufacturing

Full-time, Hourly

Tempe, Arizona

None