Return Policy

Returns & Exchanges

  • Items purchased from PivotCycles.com can be returned or exchanged within (45) days of your purchase date, provided the item(s) are in new/unused condition and have the original packaging with all tags attached.
  • All SALE items are final.
  • Returns and exchanges are processed upon receipt of the item to our office. Once we receive your item, we will process your return/exchange within 7-10 days. Credit card refunds can take up to (30) days to appear on your bank statement.  Customers are responsible for return shipping costs, unless the product is defective or there was an error during order fulfillment.
  • Please send the item and packing slip to us, noting what you’d like to return/exchange. All items should be mailed to:
    Pivot Cycles
    Attn: Webstore Return/Exchange
    1807 West Drake Drive
    Tempe, Arizona
    85283

More questions? Give us a shout.

[email protected]
1-877-85-PIVOT (74868)