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Careers

It’s Not Just a Job; It’s a Passion

Our relentlessly simple mission: to build better bikes.

We accomplish this mission by hiring the most passionate people and cultivating a work environment where initiative is rewarded, and creativity thrives.

We aspire to create an environment where individuals excel, grow, and connect to shared goals. Pivot Cycles employees share the rewarding experiences related to tackling complex issues of product development, business growth, and industry sustainability.

Benefits

World class benefits, robust employee purchase options, and career growth support anchor a company culture committed to thriving as professionals in the bicycling industry. Whether it’s monthly cake day, company movie night, or a group ride, employees at Pivot Cycles drive our unique culture. We want all Pivot employees to be healthy, happy, and supported in their endeavors.

Comprehensive Health Plans

401(k) Match and Profit Sharing

Professional Development

Generous and Flexible Employee Purchase Program

Tour our offices

A peek behind the curtain at Pivot Cycles’ headquarters, located in the beautiful desert city of Tempe, Arizona.

Tour our officesTour our offices

A Place for Everybody

Driven by our core value of “Welcoming” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation, or any other legally protected characteristic. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Career Opportunities

Customer Service Representative

Description

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities
  • Answer phones and use live chat to work directly with consumers and dealers 
  • Help visitors at our facility and provide tours 
  • Follow up with potential customers 
  • Suggestive selling to consumers and dealers 
  • Aid in our sales vision while providing excellent customer service 
  • Assist the Inside Sales Specialists with order entry, warranty and other tasks 
  • Work demo events and help with special events both weekday and weekends 
Requirements
  • High School Diploma or GED 
  • Previous customer service experience 
  • Excellent verbal and written communication skills 
  • Organized, self-motivated and detail-oriented individual 
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook 
  • Enjoy and participate in the cycling environment 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Type of Employment

Full Time/Non-exempt

Location

Tempe, Arizona 

Travel Requirement

None

Independent Sales Representative— Midwest

Description

This position is for an independent contractor.

It is Pivot’s calling to build cutting edge bikes that take the rider’s experience to another level. As our dealer partners are vital to serve these discriminating riders, we need an independent sales rep who is committed to supporting our retailers with excellence.

Responsibilities
  • Travel within assigned Midwest territory (Monday through Friday—some weekend events); as well as occasional trips to company headquarters and/or regional events for training 
  • Schedule visits with dealers and follow through in a professional manner 
  • Stay current on industry trends and communicating observations 
  • Maintain expertise in local markets, establishing and maintaining relationships 
  • Bring a consultative approach in assessing the needs of bicycle retailers to present solutions 
  • Provide technical and sales strategy information to support dealers 
  • Address customer issues skillfully to boost brand affinity 
  • Develop a territory plan to achieve monthly/annual sales targets 
  • Plan and execute demo events in partnership with dealers 
  • Exhibit a passion for the sport and love for the Pivot brand 
Requirements
  • Must live within the assigned territory 
  • Knowledge of retail bicycle operations (retail experience is a plus) 
  • Competency with basic bicycle mechanics 
  • Proven industry sales experience (prior relationships with Pivot dealers is a plus) 
  • Demonstrated capacity to exceed monthly/annual targets 
  • Strong interpersonal, communication and presentation skills 
  • Problem solving abilities 
  • Ability to work without supervision  

 

Driven by our core value of “Welcoming,” Pivot Cycles strives to build a workplace that is inclusive, respectful, and free from unlawful discrimination, whether based on race, color, creed, age, religion, gender, gender identity, gender expression, sexual orientation or any other legally protected characteristics. We recognize that we grow and succeed as a company by embracing and celebrating diverse voices.

Please send resume and cover letter to jobs@pivotcycles.com. We look forward to hearing from you!

Type of Employment

Independent Contractor/1099

Location

Midwest – Illinois, Missouri, Iowa, Nebraska, Kansas

Travel Requirement

Domestic

OPPORTUNITIES TO SUPPORT AND GROW
Opportunities to Support and Grow

Our history includes a strong tradition of ‘giving back’. Employees are at the heart of Pivot’s community involvement. Pivot Cycles employees have ongoing opportunities to find meaning and community in support of organizations that align with our mission core values, including:

· The Welcome to America Project
· National Interscholastic Cycling Association
· Arizona Cycling Association