SMS Terms and Conditions
Understanding Your Rights and Responsibilities
Effective Date: October 26, 2026
Program Description
The Pivot Cycles SMS Program allows Pivot Cycles to send text messages to users who have opted in to receive them. Depending on the user’s consent choices and relationship with Pivot Cycles, these text messages may include order updates, shipping notifications, dealer or customer support follow-up, service or warranty-related communications, account-related notices, and, where the user has separately opted in, promotional or marketing messages.
Consent to Receive Text Messages
By providing your mobile number and opting in to the Pivot Cycles SMS Program, you consent to receive text messages from Pivot Cycles at the number you provided, using automated technology where applicable and as permitted by law. Message frequency varies.
If you opt in to receive promotional or marketing text messages, your consent to receive those promotional or marketing text messages is not a condition of purchase.
Message and Data Rates
Message and data rates may apply depending on your mobile carrier plan and your individual service arrangement.
Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any text message we send. You may also use any other reasonable method made available by Pivot Cycles to request that text messages stop, including contacting customer care through the methods listed below. After we process your opt-out request, we may send one final text message to confirm that you have been unsubscribed.
Help / Customer Care
For assistance, reply HELP or email at info@pivotcycles.com or through the contact methods published on our website.
Privacy
Your information will be handled in accordance with the Pivot Cycles Privacy Policy, available on our privacy policy page.
Carrier Disclaimer
Carriers are not liable for delayed or undelivered messages.
Eligibility and Changes
You represent that you are the authorized user of the mobile number you provide and that the information you submit in connection with the SMS Program is accurate. Pivot Cycles may modify or discontinue the SMS Program or these SMS Terms and Conditions at any time, subject to applicable law. Any updated version will be posted at the applicable public URL with a revised effective date.
Contact Information
Questions about these SMS Terms and Conditions may be directed to Pivot Cycles through the customer-care channels published on our website.