Shipping, Returns & Exchanges

For a seamless experience with shipping, returns, and exchanges, please refer to our guidelines. We strive to provide you with clear and convenient options every step of the way.

 

• Orders are shipped domestically within the US out of Tempe, AZ.
• A $9.99 flat shipping rate is applied to all orders under $50.00.
• Orders above $50.00 are eligible for free shipping.
• US Orders are generally processed and shipped within 1-3 days Monday-Friday, please allow us time for processing and shipping as we make every effort to fulfill orders as quick as possible.
• Items purchased from www.pivotcycles.com can be returned or exchanged within (45) days of your purchase date, provided the item(s) are in new/unused condition and have the original packaging with all tags attached.
• All SALE items are final.
• Pivot Cycles orders placed on www.pivotcycles.com are limited to shipping in the United States only, we are unable to deliver to APO (military) boxes, FPO (foreign) boxes, freight forwarders (mail drop locations), or international addresses. Additionally, within the U.S., Pivot Cycles is unable to ship to PO boxes, hotels, and unconfirmed ship to addresses.
• Returns and exchanges are processed upon receipt of the item to our office. Once we receive your item, we will process your return/exchange within 7-10 days. Credit card refunds can take up to (30) days to appear on your bank statement.  Customers are responsible for return shipping costs, unless the product is defective or there was an error during order fulfillment.
• Please send the item and packing slip to us, noting what you’d like to return/exchange.

 

All items should be mailed to:

Pivot Cycles
Attn: Webstore Return OR Exchange
6720 S. Clementine Court
Tempe, Arizona
 85283

More questions? Give us a shout.
info@pivotcycles.com
1-877-85-PIVOT (74868)