Ride Further, Ride Harder…
And Feel Like a Superhero While You’re At It.
We didn’t set out to simply build an eMTB. We set out to create a class-leading enduro/trail bike that broke barriers and opened new doors to your riding. Say “Hello” to the Pivot Shuttle—the lightest, most capable and, dare we say it, utterly badass eMTB in the world.
We created a thoroughly modern mountain bike featuring progressive geometry, ultra-capable suspension, and a state-of-the-art carbon-fiber chassis. Then we added a class-leading power supply to the mix…which, we might add, we accomplished in a thoroughly innovative fashion.
Ride further, ride harder…and feel like a superhero while you’re at it.
More Than Just A Motor
Try this: Straddle a few different eMTBs, turn off the electric assist and give them a go. Are they still fun to ride? We did a whole lot of that during the Shuttle’s R&D process. The answer was usually, “Nope.” Many of the bikes we tested were cumbersome, cranky…In a word, meh.
If you turn off the motor on the Shuttle, what do you have? Essentially, a rowdier version of our singletrack-loving Mach 5.5 trail bike. The Shuttle pedals exceptionally well. It carves the tightest corners. It absolutely rips technical descents. Now, turn on the Shuttle’s motor and what do you get? You get the same awesome things—with the ability to ride a whole lot further. Epic rides get more, well, epic. Heinous climbs just stop being heinous. In a word, rad.
The Shuttle is an awesome mountain bike. Period. The motor is icing on the cake
Perfect Suspension Equals Perfect Control.
Dave Weagle’s dw-link™ design is renowned for providing great traction and downhill control without adding energy-sucking suspension bob or “squat”. That’s even more important on an eMTB. Engage the motor on many eMTBs and the bike’s suspension wants to squat. Companies try to combat the suspension bob by adding a ton of compression damping to their rear shocks. The downside? Their suspension is no longer supple and responsive. When the downhills get hectic, you have less control.
With dw-link™, we don’t need to over-damp the rear shock. We dial in just the right amount of anti-squat by meticulously configuring the pivot locations themselves. Our rear suspension is free to devour rocks, logs and roots, and this gives the Shuttle a serious edge on both the climbs and descents. Perfectly tuned suspension. Perfect control.
It Gets Rowdy
We spent years perfecting the Shuttle’s geometry. The result is a chassis that rides exactly like any of Pivot’s world-class enduro bikes, yet also sets a new standard for lightweight in the eMTB world.
The Shuttle is long and slack up front, and short out back. We kept the center of gravity low and gave the Shuttle an even burlier version of the rear shock linkage featured on our long-travel bikes. Finally, we maximized frame and wheel stiffness with Super Boost Plus 157 spacing.
The end result? The Shuttle manages to be surprisingly nimble in tight conditions, is supremely confident on fast, chunky descents and can scale ridiculously steep climbs with surefooted calm.
Truly Innovative Power
The Shuttle features the first battery and motor truly designed for mountain biking. Shimano’s STEPS E8000 system provides a smooth, natural-feeling assist to your own pedal power. No awkward power lag. No annoying resistance in the drivetrain. Next, we took the most compact, lightweight and powerful e-bike battery available and mounted it to a bottom-load, full carbon tray of our own design. This enabled us to create the strongest and lightest frame possible.
The Shuttle is easy to operate. Intuitive Shimano controls make fine-tuning your power output simple and seamless. Likewise, the Shuttle features externally-accessible charging ports for quick and effortless charging of your battery. And that Shimano battery? It’s rated for 1,000 recharges—that’s about twice as many recharge cycles as you’d get from most competing batteries.
Every Component Delivers
You can’t just slap a motor on a bike and call it a day. Adding an electric motor to the mix places new demands on bikes and components. That’s why we beefed up the Shuttle’s chassis and linkages, tweaked the geometry and worked with Fox to adjust the suspension.
We also collaborated with DT Swiss to create a light-yet-bomber wheelset (the EB1550) that’s been strengthened to withstand motor torque and which features a Super Boost Plus 157 rear hub that increases stiffness by 30 percent. Finally, we partnered with Maxxis on the design of their Silk-Shield tire casings, which allows us to give the Shuttle big, durable, traction-loving tires without adding unnecessary (and buzz killing) rotational weight.
Every part matters. On the Shuttle, every part delivers.
eMTBs and Trail Access for Everyone
We’ve built an amazing bike—we’re proud of the Shuttle. But we also know that there is concern in North America about how eMTBs might impact trail access.
We agree—people shouldn’t ride eMTBs in places where they aren’t allowed and right now there’s a lot of confusion out there about where you can and can’t ride an eMTB.
Which is why Pivot Cycles is stepping up and partnering with IMBA and Shimano to help add clarity to the discussion. Here’s what we’re doing and why.
Trail access matters to all of us at Pivot Cycles, which is why we’re taking STEPS to help make sure that we roll out our eMTB in a way that helps keep trails open.
For starters, we are committed to helping educate our dealers who sell Shuttles on where these bikes can and can’t be legally ridden in their area. Different states, even different counties and cities, have different laws about e-bike trail access and those laws are rapidly changing (generally more access is opening up).
We’re committed to helping our dealers stay up to date.
In addition, we are collaborating with IMBA and Shimano to help educate land managers on exactly what a Class 1 eMTB (like the Shuttle) is and how they can best be managed on trails so that all trail users benefit. We’ll soon hit the road on a yearlong tour of America and will post updates from the road.
This is not going to be a quick or easy process, but we are doing our part to make sure that we roll out our eMTB the right way. It’s an awesome bike—we’re legitimately proud of it—and we want our riders to be able ride the Shuttle responsibly and legally. We’re helping make that happen.
Want to know more?
Get the Free Trailforks App
Trailforks is your guide to more than 111,000 trails around the world. This free app includes a search function highlighting eMTB-legal trails. When you open the app, the map will appear. Click on the ⓘ in the upper left corner of the map. Swipe the menu to the left, where a filter called “Ebikes Allowed” will appear. Change that from “All” to “Yes”, and you’ll see all the legal eMTB trails in your area.
Get Trailforks at https://www.trailforks.com/apps/map/
PeopleforBikes has created a directory of more than 42,000 miles of eMTB-legal riding in America.
Check out the trails at: https://peopleforbikes.org/emtb/
Shuttle – US/Canada Features
- The world’s lightest, Class 1 e-MTB in the category
- Strong yet lightweight, thanks to a full carbon frame and uniquely integrated battery
- Lightest, most powerful and longest-lasting eMTB battery (Shimano STEPS E8000)
- Confidence-inspiring geometry for fast, technical riding
- 140mm of acclaimed dw‐link® rear suspension
- Fox 36 fork and custom-valved DPX 2 shock, tuned for the demands of an e-MTB
- Plays nice with both 27.5+ and 29-inch wheels (27.5+ come stock)
- Fits more riders than any other eMTB. Sizing accommodates riders between 5'4" and 6'7"
- 10-year frame warranty
- We are partnering with IMBA, Trail Forks, People For Bikes and Shimano on trail access and where to ride your new Shuttle.
|A||Seat Tube Length (C-T)||15.50||16.75||18.00||19.50|
|B||Top Tube Length||23.54||24.43||25.32||26.40|
|C||Head Tube Length||4.33||4.72||5.12||5.51|
|D||Head Tube Angle||65.80°||65.80°||65.80°||65.80°|
|E||Seat Tube Angle||74.00°||74.00°||74.00°||74.00°|
|F||Chain Stay Length||17.20||17.20||17.20||17.20|
|G||Bottom Bracket Height||13.70||13.70||13.70||13.70|
Values in inches CM
- Pivot Shuttle Owner's Manual - English
- Pivot Shuttle Owner's Manual - French
- Small Parts Schematic
- Dropper Fit Guide
- Battery Receiver Replacement Guide
- Battery Replacement Guide
- Display Wire Replacement Guide
- Dropper Post Cable Housing Replacement Guide
- Motor Replacement Guide
- Rear Brake Line Replacement Guide
- Rear Derailleur Wire Replacement Guide
- Rear Shock Replacement Guide
- Speed Sensor Replacement Guide
|SHOCK||FOX Float Performance Elite DPX2|
|FORK||FOX 36 Performance Elite 29/27.5+ 150mm 110QR|
|HEADSET||Pivot Precision Sealed Cartridge|
|REAR DER||XT Di2 11 Speed GS|
|SHIFTERS||XT Di2 11 Speed right/E8000 Left|
|BRAKES||XT M8020 4-piston|
|CRANKS||Shimano E8000 Drive Unit , BT-E8010 500Wh battery w/FC-E8050 Hollowtech crankset and 34T chainring - 170mm|
|BAR||Phoenix Team Carbon 35mm - 760mm|
|GRIPS||Phoenix Team Padloc|
|STEM||Phoenix Team Enduro 35mm dia. clamp. Length: 45mm|
|POST||FOX Transfer 125mm (SM) 150mm (MD-XL)|
|SEAT||Phoenix WTB Hightail Trail Race (SM), Phoenix WTB Vigo Pro (MD-XL)|
|CASSETTE||XT M8000 11-46 11 Speed|
|WHEELS||DT Swiss/PIVOT Custom EB1550 40mm eMTB specific design|
|TIRES||Maxxis Minion DHF 27.5"+ x 2.8" TR (front), Maxxis Rekon 27.5"+ x 2.8" TR Silk-Shield (rear)|
|SIZE||S, M, L, XL|
04.13.2018 | Bikes
Europe has been enjoying the Pivot Shuttle for some time now, while Pivot fans in the U.S. have been forced sit back and wait. With some trepidation, Pivot decided it was time to unleash their first eMTB on their home turf. Well unleash isn’t quite the right word. More like quietly open the pen gate. Pivot opted for a soft launch, letting consumers and dealers request the bike, rather than shoving it down...
Frequently Asked Questions
Which size bike should I purchase?
To ensure the best sizing, we recommend that you visit your local Pivot dealer to get a professional fit and refer to our geometry chart to check your measurements. We can, however, provide a rough guideline to get you started. These recommendations are based on our experience, athlete preference and customer feedback:
Small: 5'4" – 5'7"
Medium: 5'7" – 5'11"
Large: 5'11" – 6'2'
X-Large: 6'2" +
We suggest that you pick your Shuttle size based on your riding style. The Shuttle features trail bike long and low geometry with shorter seat tube measurements per size – this geometry means that most riders can go up or down a size and should base their choice on riding-style, reach and stem length preferences. Be sure to also consult our dropper post fit guide when making your selection. You can always reach out to us on Live Chat for additional guidance.
Does the Shuttle have a throttle?
No, the Shuttle doesn’t have a throttle. Instead, it’s a pedal-assist style eMTB. In other words, the Shuttle’s 250-watt electric motor assists your own pedaling effort. You can choose between three different pedal-assisting power modes while riding (Eco, Trail and Boost) and you can change from one to the other by using a thumb shifter that’s a lot like a typical gear shifter. The power assist cuts off once a rider reaches 20 miles per hour.
How fast can I go on the Shuttle?
The Shuttle’s battery assist disengages at 20 miles per hour—at that point, it’s like you’re riding a regular mountain bike. As with any mountain bike, your downhill speed is a function of your riding skill, trail conditions and the design of the trail system you happen to be riding.
What does “Class 1 eMTB” mean?
There are currently three classes of eMTB: Class 1, Class 2 and Class 3.
Class 1 eMTBs, like the Shuttle, do not feature throttles. Instead, Class 1 eMTBs are equipped with an electric motor that assists your own pedaling effort. That system only assists when you are pedaling. In addition, the system stops assisting the moment the bike reaches a speed of 20 miles per hour.
Class 2 eMTBs feature a throttle—in other words, Class 2 eMTBs can provide a power boost even when you aren’t pedaling. It’s a very different machine.
Class 3 eMTBs look and function similarly to Class 1—the difference is that the motor on a Class 3 eMTB disengages once the bike hits 28 miles per hour. Class 3 eMTBs allow for higher speeds and are typically regulated like dirt bikes and other OHV’s (off-highway vehicles).
Can I ride the Shuttle on every trail already open to mountain bikes?
The short answer is no—not yet in America. eMTBs are still relatively new to the United States; laws and policies regarding where you can and can’t ride one are just now being created.
Class 1 eMTBs, like the Shuttle, are permitted on all trails already open to motor vehicles, such as motorcycles.
Your ability to ride a Class 1 eMTB on trails that are closed to motorized traffic, however, varies from state to state and, in some cases, county to county. The number of non-motorized trails open to the Shuttle and other Class 1 eMTBs, however, is growing as land managers learn more about the different types of eMTBs.
How can you tell which trails are open and which are closed to eMTBs? You have a few options. If after consulting the resources below, you are still unsure whether a trail you’d like to ride is open to a Class 1 eMTB like the Shuttle, try to contract the land manager in question.
Get the Free Trailforks App
Trailforks is your guide to more than 111,000 trails around the world. This free app includes a search function highlighting eMTB-legal trails. On the map settings panel, where you see land ownership, swipe the panel to the left to reveal more options. You’ll find the eMTB filter there. Get Trailforks at:
What's another resource to find eMTB legal trails?
PeopleforBikes is an advocacy group that has developed a directory of more than 42,000 miles of eMTB-legal riding in America. You can find it here:
How do I set up the suspension on my Shuttle?
We make it easy to get the best ride out of your Pivot bike with a simple sag indicator already installed on your bike, and this follow-along video featuring our own Bernard Kerr: https://vimeo.com/pivotcycles/sag.
There is also a complete shock set up guide included in your Shuttle’s owners manual that can also be accessed here:
Can I remove the battery if I need to charge it off the bike:
Although the Shuttle battery is designed to be fully integrated into the frame without the need to remove it for charging, it can still be removed in about 1-2 minutes with the use of a T25 torx wrench. A full battery swap can even be performed on the trail in about 5 minutes for those wanting to carry an additional battery for those extra long adventures. We’ve included simple instructions showng how to remove the battery in your Shuttle’s owner’s manual that can also be accessed here:
How long does it take to recharge the battery?
Shimano states that it can take up to 5 hours to recharge the battery from being completely dead. In our experience, it’s hard to completely drain that battery and a battery with some charge tends to charge faster. Even with 1 bar left, charge time usually not more than 3.5 hours.
How many miles can I get out of each battery charge?
There is no single answer to this question—it really depends on how much you are asking of the motor during your ride. If you do your entire ride in the most powerful pedal-assist mode (Boost), you’ll demand more energy from the battery than if you are operating the bike in less powerful (Trail or Eco) modes.
Shimano states that you can ride 25 miles in the most powerful Boost mode, 40 miles in Trail mode and 55 miles in Eco mode. Those estimates are based on a rider weighing 180 pounds.
Here’s our own experience.
In our several years of testing this system, we’ve found that most of our rides involve shifting between the different modes—Boost winds up being more power than you want on descents, flats or (unless you are completely bonked) even rolling terrain. Accordingly, when we start our rides with a fully-charged battery showing five energy bars on the display, we can routinely finish a 3 to 4-hour ride with 1 or 2 energy bars still showing on the display. If you were riding in strictly Trail or Eco mode, you can complete even longer days in the saddle on a single charge.
How many times can you recharge the battery before you have to replace it?
All rechargeable batteries gradually store less power with each recharge. Shimano’s lithium ion battery, however, provides up to twice as many recharge cycles as most competing batteries. The norm for an eMTB is about 500 charge cycles. Shimano’s battery unit is designed to provide 1,000 recharges before it reaches the point at which replacing the battery is advised. At that point, the battery will hold 60% of its capacity when new.
How much does a new battery cost?
The Shimano lithium-ion battery that we use on the Shuttle retails for $599.
Can you hack the Shimano motor and make the Shuttle faster than the speed of light?
The Shimano motor has been in the market in Europe for over a year, and there is no known case of being able to hack the system. Those engineers over at Shimano are really good at what they do. You will have to just settle for your Shuttle to move you something slightly slower than the speed of sound. Fortunately for all of us, this makes sure that your Shuttle remains the Class 1 eMTB that it was intended to be and can be ridden in more places without a negative impact on trail access.
If my motor breaks, is my local bike shop going to be able to repair it?
Drive units are completely sealed in order to keep the electronics and mechanical pieces perfectly clean year after year. Like most Shimano components, it has a 2 year warranty. If something mechanical were to fail after that point, the solution would be to replace the drive unit. Firmware related problems may still be solved by a dealer with the Shimano PC connector.
What happens if my motor breaks—am I stranded on the trail?
In the unlikely event of a motor malfunction, your Shuttle is still absolutely ride-worthy. We designed the Shuttle to be a great mountain bike—even with the pedal assist disengaged. Thanks to the DW Link design, the bike pedals efficiently. It’s a bit like riding a cross between a Mach 5.5 and a Firebird. True, the Shuttle weighs more than its non-motorized siblings and you’ll feel that with the motor turned off (there’s no getting around physics), but it’s still fun to ride with the motor turned off.
What kind of maintenance do I have to do on the motor and how often?
Beyond occasional firmware updates, there is no maintenance required on the drive unit. The clean environment that keeps the electronics happy also keeps the gears and bearings running smooth for years. The chain ring is easily removable so that it can be replaced after regular drive train wear.
What does error code “!W013” mean?
This is the most common error code. It appears when there is any weight on the bike while powering on the e8000 battery.
To reset, Turn the system off by pressing the power button on the top of the downtube. Make sure you are not sitting on the saddle or putting any pressure on the pedals, and then turn the system back on - once the system has fully turned on, you may then hop back on and go for your ride.
Please note, the system will automatically power off after approximately 5 minutes when the bike is no longer in motion. You will need to turn the system back on without putting any weight on the saddle or any pressure on the pedals. We advise to always turn the system on before you get on the bike. All the common error codes can be found in your owner’s manual which also available in the tech documents section of the Shuttle page.
What hub/wheel spacing does the Shuttle use?
The Shuttle uses a 157mm rear hub spacing in a configuration called Super Boost Plus 157. Super Boost Plus 157 builds on the idea of wider flange spacing pioneered by Boost 148. Super Boost Plus spreads the flanges even wider (up to 14mm wider then a 142mm hub) and increases wheel stiffness substantially (Approximately 30% stiffer than boost), which is a huge benefit on eMTB wheels. Our custom developed DT EB1550 wheels on the Shuttle take eMTB wheel strength, stiffness and lightweight to another level.
So, what exactly is Super Boost Plus 157?
Super Boost Plus 157 uses the existing chainline developed for DH bikes but uses standard Shimano E8000 compatible cranks and chainrings. Super Boost Plus 157 optimizes the entire eMTB system by moving the drivetrain outboard (3mm over Boost) resulting in increased tire and mud clearance, a stiffer overall frame design and the ability to run shorter chainstays*. The Super Boost Plus 157 idea has enabled us to build the New Shuttle with a level of performance unattainable with other designs in the market.
* Ultra Short Sub-437mm (17.2”) chainstays perfectly complements the Shuttle’s long and low stature allowing you to manual up and over even the gnarliest obstacles while keeping the wheelbase length in check so that you can still clean tight switchbacks and rail corners with confidence and agility like you’ve never experienced before.
What is the Q factor of the Shimano XT cranks on the E8000 motor used on the Shuttle?
The XT cranks used on the Shuttle, in conjunction with the E8000 motor, has the same Q factor as a standard Shimano XT crankset, which is 174mm.
What is the thread pitch on the rear axle?
Pivot uses a 1.5 thread pitch on the rear thru axle. You can order one through our online store.
What size seatpost does the Shuttle use?
The Shuttle frame uses a 30.9mm seatpost.
What dropper post length should I use on my Shuttle?
The Shuttle features a low stand-over height and short seat tubes to allow the use of longer travel dropper posts and/or more flexibility for a wider range of rider sizes.
The Shuttle comes equipped with a 125mm FOX dropper on the small frame size and 150mm dropper on the Medium - X-Large. There are some limitations that each dropper post can accommodate for each frame size based on the individual rider’s saddle height. Use the linked guide to determine if the included dropper post will work correctly for the size bike that you are considering. Often times this can be a helpful tool in deciding which size bike to choose as well:
What travel fork can I use on my Shuttle?
The Shuttle was designed for either a 150mm or 160mm fork. The Shuttle comes spec’d with a 150mm travel fork that can be increased in travel to 160mm. The maximum travel length that can be used on the Shuttle is 160mm travel.
What is the fork offset on the Shuttle?
The fork offset on the Shuttle is 51mm.
Why doesn’t the Shuttle come with the eMTB specific Fox 36 fork?
Because all Fox 36 forks are class 1 and 2 eMTB rated passing all tests, strength requirements and comes with a full warranty. The eMTB specific 36 fork is rated for Class 3 or Speed Pedalec eBIKES and it simply doesn’t offer the same level of performance as it’s standard counterpart. The standard 36 used on the Shuttle is not only lighter but also comes with a larger, higher volume damper cartridge for better performance and durability. Because of the eMTB specific model’s thicker stanchions (upper fork tubes), only a smaller 34 model damper cartridge can fit inside.
How wide of a tire can I run on the Shuttle?
The Shuttle can run 27.5”+ tires up to 3” inches and 29” wheels/tires up to 2.5”.
How large of a rotor will fit on the Shuttle?
The Shuttle was designed for a 180mm rear rotor and features a 180mm post mount design so you cannot fit a 160mm rotor on the Shuttle.
The front brake comes with a 203mm rotor, which uses a 180mm-to-203mm post mount adapter.
What type of rear brake adapter do I need?
No rear brake adapter is needed for a 180mm rotor.
What is the eye-to-eye shock length and stroke length on the Shuttle?
The eye-to-eye shock length is 7.875 inches (200mm) and the stroke length is 2 inches (50.8mm).
If I want to run a different brand of shock on my Shuttle, what else do I need to know?
The Shuttle shock uses M8 through bolt hardware on the front and no hardware on the rear. Shock spacer dimensions are 22mm wide front. On the rear of the shock, the spacer hardware and bushing will need to be removed as the rocker mounts directly to the shock body. Some shocks may have a different spec then the Fox shock (that the Shuttle is designed for) and may not fit properly. Also, as we cannot test every shock on the market, riders assume some risk if they choose a shock that does not fit properly or is not tuned correctly for the bike. The frame is designed around a large volume air can. We run medium compression valving and medium rebound damping.
Can I put a coil-over shock on my Shuttle?
You cannot run a coil-over on your Shuttle! The Shuttle was designed to work with the progressiveness of an air spring. A coil-over shock (even one with separate bottoming control) does not offer the progressive spring curve that the Shuttle requires. Running a coil-over shock on the Shuttle will result in hard bottoming and damage to the frame.
What is the Shuttle’s rider weight limit?
130kg. for the rider plus any payload or accessory such as a hydration pack. Also note that maximum air pressure for the Shuttle’s Fox DPX2 shock is 350 PSI – within the range needed to achieve proper sag settings up to the bike’s weight limit.
What are the torque specs?
A detailed PDF of the torque specs can be found under the "Tech Specs" tab.