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Careers

Pivot Cycles is looking for the best and brightest to join our team. If you are a dedicated professional with a drive and passion for cycling, there is no better place to work. We are a fast-paced, fast-growing company that is on the leading edge of cycling technology and innovation.

Our headquarters are based in the beautiful desert city of Tempe, AZ, and centrally located in the Phoenix metro area. In addition to year-round riding, Phoenix boasts hundreds of miles of legendary mountain bike trails and interconnected canal paths for commuting.  Showers and bike storage are available at the office, so nothing stands between you and that morning ride into work besides the snooze button on your alarm clock.

Pivot Cycles offers benefits to full-time employees, including a top-notch health care package, a company-matched 401k, paid time off, and a killer employee purchase program. Our employees are a fun, close-knit group that loves group rides and grabbing post-ride brews.

We are a rapidly growing company and are always on the lookout for adaptable, innovative, and hardworking additions to the Pivot family. If Pivot Cycles sounds right for you, be sure to take a look through our current job openings.  Please e-mail your resume and cover letter to [email protected].

Pivot Cycles is an Equal Opportunity Employer.


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CNC Machinist/Programmer

Full Time Position: Hourly

Location: Tempe

We are looking for an individual with CNC lathe and mill experience to work in R&D and help with prototyping of new products.  The ideal candidate will have experience with CAM programming, set up, and machining parts for both mills and lathes.  They should also have qualified skills with conventional manual equipment and an understanding of welding and fabrication.

The ideal candidate will have:

  • 1-3 years CNC machining experience
  • Degree in Manufacturing Technology or Manufacturing Engineering Technology
  • Understanding or experience with 3D machining
  • Fabricating and welding experience
  • A positive attitude with the ability to work both independently and as part of a team
  • A passion for cycling

Responsibilities:

  • Produce machined parts by programming, setting up and operating CNC and conventional machines
  • Help assist in all aspects of prototyping and production

Requirements:

  • CAD/CAM programming
  • Prior experience with set up and operation of CNC lathes and mills
  • Prior experience with set up and operation of manual equipment
  • Willingness to learn new methods of manufacturing

 

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Customer Service Representative

Full Time Position: Hourly

Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities:

  • Answer phones and work directly with consumers and dealers
  • Help visitors at our facility and provide tours
  • Follow up with potential customers
  • Suggestive selling to consumers and dealers
  • Aid in our sales vision while providing excellent customer service
  • Assist the Inside Sales Specialists with order entry, warranty and other tasks
  • Work demo events and help with special events both weekday and weekends

Requirements:

  • High School Diploma or GED
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook

 

Please send resume and cover letter to [email protected]. We look forward to hearing from you!


IT Support Specialist

Full-time Position: Exempt

Location: Tempe, AZ

We are looking for an enthusiastic mountain biking IT Support Specialist with three or more years of experience to support our rapidly growing infrastructure demands.  The ideal candidate will have a diverse IT background specializing in a Windows based environment with the ability to support a global enterprise network.  The candidate will be a dynamic, dedicated, hardworking, patient person who is willing to immerse themselves in the technology that will drive the company into the future.

Job Responsibilities:

  • On premise Windows Server management
  • Microsoft Azure hosted environments
  • Maintain on premise Windows Active Directory Services and Azure Active Directory Services
  • Office365, Exchange, and Azure Active Directory integrations
  • Windows Server Hyper-V setup, maintenance and licensing
  • Windows Server and Hyper-V Clustering
  • Windows Terminal Server performance management and maintenance
  • SAN implementation and management (Nimble SAN experience a plus)
  • Daily inhouse and offsite backup design, implementation and management
  • In house and global Windows and Mac desktop support
  • Hardware maintenance and upgrades
  • IT hardware and software budgeting and license management
  • Microsoft SQL Server management and performance optimization
  • All on premise and offsite scheduled maintenance
  • Setup and training of new employees

Requirements:

  • 3+ years of experience in an IT position
  • VOIP knowledge
  • Cisco Catalyst layer 3 switching
  • Cisco ASA firewalls and PCI compliance
  • International VPN connectivity and management
  • DNS and IP configurations
  • Cable installation and troubleshooting
  • Mobile device support
  • Hardware and software certifications a plus
  • Microsoft Dynamics GP ERP knowledge a plus

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Graphic Designer

Full time position: Salary

Location: Tempe, AZ

We are hiring a Graphic Designer who will work within the Design/Engineering team to lead the physical design of visual assets in a manner consistent with Pivot Cycles brand and design standards.

The primary responsibilities of this position are to complete designs for Pivot Cycles product – graphic design, color, packaging, retail fixture/POP needs, soft goods graphics & color and other media. The Graphic Designer will also lead internal creative conceptualization and planning discussions related to graphic design and future vision. The position will also develop color strategy with our Design/Engineering team and implement plans for commercialization. Additional responsibilities will include creation of the Pivot Cycles color library, graphic assets, material samples, and maintenance of all graphic design project files.

The ideal candidate will:
• Have a passion for cycling
• Exhibit high proficiency and knowledge in Adobe Creative Suite and Microsoft Office Suite
• Be highly creative in both 3D and 2D graphical concepts
• Possess strong knowledge of consumer products and outdoor industries
• Have a great eye for what’s new, current and on trend, and strong sensitivity to color, aesthetics and materiality
• Have a demonstrated ability to manage multiple projects and deliverables, while adhering to project requirements and meeting deadlines
Other responsibilities:
• Work with the design/engineering team to design full graphics packages for bicycle frames (full size ranges) and components including paint and decal layout
• Update web content
• Design promotion and advertising materials
• Design product decals, specifying color, finish, and details
• Create full production files for approved concepts
• Support the Sales and Marketing teams in the creation of support media and POP items
• Work closely with the Design/Engineering team as well as Marketing for project management and resourcing needs

Requirements:
• BA or BFA in Graphic Design or related discipline
• 3+ years of experience in graphic design
• Experienced in 2D and 3D product graphic design
• Soft-goods color and graphics development knowledge a plus
• Proficiency in Adobe Creative Suite
• Proficiency in Microsoft Office Suite of products – Word, PowerPoint, Excel and Outlook
• Excellent teamwork and communication skills
• Organized and self-motivated individual with an attention to detail

Please send resume and cover letter to [email protected] We look forward to hearing from you.

 


Credit and Collections Specialist

Full Time Position: Hourly
Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast to join the Credit team at Pivot Cycles. The Credit and Collections Specialist is responsible for answering dealer and distributor questions about credit and terms via email and phone, contacting customers for payments, and reviewing sales orders for accuracy.  This position also assists the Credit Manager in the day-to-day activities of the Credit department which can include reviewing aged receivables, contacting customers for payment or updated financials, notifying internal departments of credit holds, and arranging payment plans.

Responsibilities:

  • Work directly with dealers and distributors for payments and payment plans
  • Answer customer’s questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Follow up with potential customers for missing new account documents
  • Aid in our sales/credit vision while providing excellent customer service
  • Review and audit sales orders for accuracy

Requirements:

  • 2-year Accounting degree
  • Current and significant experience with credit and collections in the bicycle industry, preferred
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and detail-oriented individual
  • Ability to exhibit composure and confidence when confronting stressful or high-pressure situations
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Experience with Great Plains Dynamics a plus, but not mandatory

 

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Product Designer

Full Time Position: Salary

Location: Tempe, AZ

We are looking for a detail oriented individual with a good Industrial Design or Engineering background that has good creative product design and documentation experience within SolidWorks and the Adobe Creative Suite. This person will be an integral member of the Design/Engineering team and will contribute to the creation of nearly all Pivot products. The primary responsibilities of the position will be to work with the design team to successfully bring new projects to production as well as to maintain production of current products through a heavily reviewed creative process involving conceptualization, 3D design, and production documentation. This position is directly involved in bicycle frame design, it will require the creation and modification of 3D models and detailed assemblies, 2D drawings, BOMs, as well as assembly and QC documentation. The position will require a good understanding of bicycle assembly components and related constraints. The candidate will need to have the patience and detailed mindset needed to properly design within all requirements in a team environment.

The ideal candidate will:

  • Exhibit a good talent for exceptional aesthetic 3D design that is also functional.
  • Have excellent project management and project scheduling skills.
  • Be able to proficiently keep track of a multitude of projects at one time.
  • Have high proficiency in SolidWorks with the ability to model complex surfaces and assemblies.
  • Competently work within the Adobe Creative Suite to create documents.
  • Be able to competently create production drawings with tolerances within SolidWorks.
  • Be available to travel for work including an occasional trip to Asia
  • Have general mechanical bicycle knowledge and be a cycling enthusiast.
  • Have two years minimum of bicycle/frame design experience.

Responsibilities:

  • Design complete production-ready bicycle frames and assemblies in 3D.
  • Design vendor-ready graphics packages for bicycle frames and components.
  • Create Production and production support documentation and presentations.
  • Effectively manage production timelines and vendor schedules.
  • Work with Engineering, Design, Proto-typing and Manufacturing to take future Pivot Cycles products from idea to reality.

Requirements:

  • A degree in Industrial Design or Design Engineering is preferred.
  • 3+ years experience in product design.
  • Proficiency in Adobe Creative Suite
  • Excellent SolidWorks skills in parts, drawings, and assemblies.
  • Proficiency with Microsoft office suite of products – Power Point, Excel, Word and Outlook.
  • Excellent teamwork and communication skills.
  • Organized and self-motivated individual.
  • Detail oriented.

Please send resume, design portfolio, and cover letter to: [email protected] with the subject line “Designer”.  We look forward to hearing from you!

 


Quality Control/Assembly Specialist

Full Time Position: Hourly

Location: Tempe, AZ

Travel Requirement: N/A

We are looking for a friendly individual with an objective for maintaining a high quality standard, strong mechanical skills and good knowledgeable of the bicycle industry. As a Quality Control/Assembly Specialist, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines. You will follow strict QC procedures and the proper assembly of bicycles and frames in accordance with set guidelines.

Responsibilities and Duties:

  • Quality checking of every bicycle frame according to set guidelines
  • Assembling every bicycle to meet our high quality standards
  • Verifying work orders
  • Packaging assembled bikes into boxes
  • Willingness to work overtime when it is required
  • Maintaining a clean work space

Requirements:

  • High School diploma or GED
  • Previous bicycle shop experience
  • Mechanic certifications are a plus
  • Working knowledge of tools related to bicycle repair and assembly
  • Complete understanding of the bicycle – mechanical, suspension and components
  • Detail oriented, organized and self-motivated individual
  • Strong problem solving, communication and documenting skills
  • Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook
  • Work quickly while maintaining a high level of quality
  • Work in a standing position for many hours in a manufacturing atmosphere
  • Ability to stand, lift, twist and reach while working

Please send resume and cover letter to [email protected]