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Careers

Pivot Cycles is looking for the best and brightest to join our team. If you are a dedicated professional with a drive and passion for cycling, there is no better place to work. We are a fast-paced, fast-growing company that is on the leading edge of cycling technology and innovation.

Our headquarters are based in the beautiful desert city of Tempe, AZ, and centrally located in the Phoenix metro area. In addition to year-round riding, Phoenix boasts hundreds of miles of legendary mountain bike trails and interconnected canal paths for commuting.  Showers and bike storage are available at the office, so nothing stands between you and that morning ride into work besides the snooze button on your alarm clock.

Pivot Cycles offers benefits to full-time employees, including a top-notch health care package, a company-matched 401k, paid time off, and a killer employee purchase program. Our employees are a fun, close-knit group that loves group rides and grabbing post-ride brews.

We are a rapidly growing company and are always on the lookout for adaptable, innovative, and hardworking additions to the Pivot family. If Pivot Cycles sounds right for you, be sure to take a look through our current job openings.  Please e-mail your resume and cover letter to [email protected].

Pivot Cycles is an Equal Opportunity Employer.


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AR/AP Accounting Staff

Full Time Position: Hourly

Location: Tempe

We are looking for a friendly, motivated mountain bike rider/enthusiast to join the accounting team at Pivot Cycles.  Responsibilities include both Accounts Receivable and Accounts Payable operational transactions.  This entry level position will report to the Credit Manager and the Accounting Supervisor.

Responsibilities:

  • Work directly with dealers and distributors for payments and payment plans
  • Answer customer’s questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Follow up with potential customers for missing new account documents
  • Aid in our sales/credit vision while providing excellent customer service
  • Review and audit sales orders for accuracy
  • Processing and posting invoices to vendor accounts (verifying PO’s or invoiced activity)
  • Assist in month-end AP routines
  • Verifying and processing Employee Expense Reports
  • Tracking company credit card charges and reconciling credit card statements
  • Other items as needed and required to ensure the accuracy of the financial statements

Requirements:

  • 2-year Accounting degree or related experience (bicycle industry, preferred)
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and detail-oriented individual
  • Ability to exhibit composure and confidence when communicating with customers
  • High degree of integrity to successfully deal with sensitive or confidential information
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Experience with Great Plains Dynamics a plus, but not mandatory

 

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Marketing Manager

Full Time Position: Salary

Location: Tempe

Travel Requirement: Domestic and International travel

Pivot Cycles is seeking to fill the position of Marketing Manager.  The Marketing Manager is an integral part of the leadership team and is responsible for creating and implementing a marketing strategy designed to support and enhance the annual Pivot Cycles brand and sales plans.  This is a soup-to-nuts position requiring enthusiasm for both strategic and production level tasks within the marketing department.

Responsibilities:

  • Develop and execute long term marketing strategies via competitive analysis, market summaries, and historical sales and online data analysis
  • Create and maintain yearly marketing budget, with responsibility for executing marketing goals within financial parameters
  • Oversee brand management and maintain integrity of Pivot brand across global market and programs
  • Write all new product copy and materials to clearly convey both engineering team product goals and market purpose, maintain all current product support materials, manage translation services and resources for global market
  • Develop and implement creative briefs in partnership with videographer and photographer resources to execute brand-appropriate content for product and athlete promotion; maintain video and photo library and websites
  • Work with vendors and internal marketing staff to design and execute tradeshow, advertising, social media, email marketing, product launch events and other programs
  • Design, produce, and monitor all newsletter marketing per annual strategies and grow newsletter lists through various channels and programs
  • Supply sales team with materials and information required for sales success
  • Monitor online user experience data, design and suggest directions for improving online user interface and experience
  • Monitor SEO and Google analytics KPI, create actionable reports for manager’s group
  • Work with athlete coordinator and CEO to develop meaningful sponsorship programs that support strategic sales and marketing goals
  • Work with social media coordinator to create meaningful social media communities and programs with measurable value to the overall marketing plan

Qualifications:

  • 5-10 years of professional marketing experience for a national or global brand, Bachelor’s degree in Marketing or related field preferred
  • Demonstrated ability to plan and execute programs on time and within budget across product, web, print, tradeshow
  • Core understanding of the bike industry, aesthetic and sponsorship standards
  • Passion for mountain bikes is essential for this position
  • Highly skilled user of the following software:
    • Adobe Creative Suite
    • Office 365
    • Mailchimp
    • Google Analytics
    • Facebook, Instagram, Twitter
  • Bilingual German or French speaker a bonus

Please send resume and cover letter to [email protected].  We look forward to hearing from you!

 


Warehouse and Assembly Assistant

Full Time Position: Hourly/Entry Level

Location: Tempe, AZ

We are looking for a self-motivated individual with a passion for cycling and basic bike knowledge to fill the position of Warehouse and Assembly Assistant.

The ideal candidate will:

  • Have a working understanding of bikes and their components
  • Be committed to completing a wide variety of tasks
  • Need to work well with others
  • Maintain the highest standards of quality in all areas of responsibility

Responsibilities:

  • Warehouse duties including: kitting components, cycle counts, restocking and receiving
  • Wheel decal application
  • Maintain a clean appearance and work space
  • Follow directions in accordance with set guidelines
  • Sweep or clean as needed

Requirements:

  • Have a working understanding of bikes and their components
  • High School diploma or GED
  • Previous warehouse experience a plus
  • Basic computer knowledge
  • Excellent communication skills
  • Well organized and self-motivated individual
  • Must be able to lift heavy objects and work in a standing position for many hours

 

Send cover letter and resume to [email protected]  We look forward to hearing from you!


Customer Service Representative

Full Time Position: Hourly

Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities:

  • Answer phones and work directly with consumers and dealers
  • Help visitors at our facility and provide tours
  • Follow up with potential customers
  • Suggestive selling to consumers and dealers
  • Aid in our sales vision while providing excellent customer service
  • Assist the Inside Sales Specialists with order entry, warranty and other tasks
  • Work demo events and help with special events both weekday and weekends

Requirements:

  • High School Diploma or GED
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook

 

Please send resume and cover letter to [email protected]. We look forward to hearing from you!


Demo Technician

Full Time Position: Salary

Location: Tempe, AZ

Travel Requirement:  May travel one to two weekends per month during the Spring and Summer

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team.  The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams.  In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills in order to work with the public while at demos.

Job Duties:

  • Build new demo bikes
  • Prepare, clean and tune demo bikes for local dealer demos
  • Service retired demo bikes to prep for sale
  • Work at selected demos and festivals
  • Assist with shipping and assembly when necessary
  • Maintain a clean and organized work space

Requirements:

  • High School diploma or GED
  • Previous bicycle shop experience
  • Complete understanding of the bicycle – mechanical/components, suspension
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
  • Organized, self-motivated and detail-oriented individual
  • Able to lift 75lbs

Please send resume and cover letter to: [email protected] with the subject line “Demo Technician.”  We look forward to hearing from you!

 


Graphic Designer

Full time position: Salary

Location: Tempe, AZ

We are hiring a Graphic Designer who will work within the Design/Engineering team to lead the physical design of visual assets in a manner consistent with Pivot Cycles brand and design standards.

The primary responsibilities of this position are to complete designs for Pivot Cycles product – graphic design, color, packaging, retail fixture/POP needs, soft goods graphics & color and other media. The Graphic Designer will also lead internal creative conceptualization and planning discussions related to graphic design and future vision. The position will also develop color strategy with our Design/Engineering team and implement plans for commercialization. Additional responsibilities will include creation of the Pivot Cycles color library, graphic assets, material samples, and maintenance of all graphic design project files.

The ideal candidate will:
• Have a passion for cycling
• Exhibit high proficiency and knowledge in Adobe Creative Suite and Microsoft Office Suite
• Be highly creative in both 3D and 2D graphical concepts
• Possess strong knowledge of consumer products and outdoor industries
• Have a great eye for what’s new, current and on trend, and strong sensitivity to color, aesthetics and materiality
• Have a demonstrated ability to manage multiple projects and deliverables, while adhering to project requirements and meeting deadlines
Other responsibilities:
• Work with the design/engineering team to design full graphics packages for bicycle frames (full size ranges) and components including paint and decal layout
• Update web content
• Design promotion and advertising materials
• Design product decals, specifying color, finish, and details
• Create full production files for approved concepts
• Support the Sales and Marketing teams in the creation of support media and POP items
• Work closely with the Design/Engineering team as well as Marketing for project management and resourcing needs

Requirements:
• BA or BFA in Graphic Design or related discipline
• 3+ years of experience in graphic design
• Experienced in 2D and 3D product graphic design
• Soft-goods color and graphics development knowledge a plus
• Proficiency in Adobe Creative Suite
• Proficiency in Microsoft Office Suite of products – Word, PowerPoint, Excel and Outlook
• Excellent teamwork and communication skills
• Organized and self-motivated individual with an attention to detail

Please send resume and cover letter to [email protected] We look forward to hearing from you.

 


Product Designer

Full Time Position: Salary

Location: Tempe, AZ

We are looking for a detail oriented individual with a good Industrial Design or Engineering background that has good creative product design and documentation experience within SolidWorks and the Adobe Creative Suite. This person will be an integral member of the Design/Engineering team and will contribute to the creation of nearly all Pivot products. The primary responsibilities of the position will be to work with the design team to successfully bring new projects to production as well as to maintain production of current products through a heavily reviewed creative process involving conceptualization, 3D design, and production documentation. This position is directly involved in bicycle frame design, it will require the creation and modification of 3D models and detailed assemblies, 2D drawings, BOMs, as well as assembly and QC documentation. The position will require a good understanding of bicycle assembly components and related constraints. The candidate will need to have the patience and detailed mindset needed to properly design within all requirements in a team environment.

The ideal candidate will:

  • Exhibit a good talent for exceptional aesthetic 3D design that is also functional.
  • Have excellent project management and project scheduling skills.
  • Be able to proficiently keep track of a multitude of projects at one time.
  • Have high proficiency in SolidWorks with the ability to model complex surfaces and assemblies.
  • Competently work within the Adobe Creative Suite to create documents.
  • Be able to competently create production drawings with tolerances within SolidWorks.
  • Be available to travel for work including an occasional trip to Asia
  • Have general mechanical bicycle knowledge and be a cycling enthusiast.
  • Have two years minimum of bicycle/frame design experience.

Responsibilities:

  • Design complete production-ready bicycle frames and assemblies in 3D.
  • Design vendor-ready graphics packages for bicycle frames and components.
  • Create Production and production support documentation and presentations.
  • Effectively manage production timelines and vendor schedules.
  • Work with Engineering, Design, Proto-typing and Manufacturing to take future Pivot Cycles products from idea to reality.

Requirements:

  • A degree in Industrial Design or Design Engineering is preferred.
  • 3+ years experience in product design.
  • Proficiency in Adobe Creative Suite
  • Excellent SolidWorks skills in parts, drawings, and assemblies.
  • Proficiency with Microsoft office suite of products – Power Point, Excel, Word and Outlook.
  • Excellent teamwork and communication skills.
  • Organized and self-motivated individual.
  • Detail oriented.

Please send resume, design portfolio, and cover letter to: [email protected] with the subject line “Designer”.  We look forward to hearing from you!