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Careers

Pivot Cycles is looking for the best and brightest to join our team. If you are a dedicated professional with a drive and passion for cycling, there is no better place to work. We are a fast-paced, fast-growing company that is on the leading edge of cycling technology and innovation.

Our headquarters are based in the beautiful desert city of Tempe, AZ, and centrally located in the Phoenix metro area. In addition to year-round riding, Phoenix boasts hundreds of miles of legendary mountain bike trails and interconnected canal paths for commuting.  Showers and bike storage are available at the office, so nothing stands between you and that morning ride into work besides the snooze button on your alarm clock.

Pivot Cycles offers benefits to full-time employees, including a top-notch health care package, a company-matched 401k, paid time off, and a killer employee purchase program. Our employees are a fun, close-knit group that loves group rides and grabbing post-ride brews.

We are a rapidly growing company and are always on the lookout for adaptable, innovative, and hardworking additions to the Pivot family. If Pivot Cycles sounds right for you, be sure to take a look through our current job openings.  Please e-mail your resume and cover letter to [email protected].

Pivot Cycles is an Equal Opportunity Employer.

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Marketing Assistant

Location: Tempe, AZ

Travel Requirement: Domestic travel

We are looking for a friendly, self-starter who loves multi-tasking, has excellent writing and proofreading skills and previous marketing experience to join our team of mountain biking enthusiasts.

Responsibilities:

  • Perform daily administrative tasks to support Marketing Department activities and coordinate with other company departments
  • Work with the Social Media Coordinator to create meaningful social media communities and programs that add value to our overall marketing plan
  • Assist in organizing campaigns and developing marketing strategies
  • Utilize marketing analytics and gather important data from social media platforms and websites
  • Work at demo events and help with special events on both weekday and weekends
  • Compose and post online content across multiple channels (web, social, etc.)

Requirements:

  • 1-3 years of experience in the Marketing field or a BS in Marketing, preferred
  • Core understanding of the bike industry, aesthetic and sponsorship standards, preferred
  • Strong knowledge of market research techniques and databases
  • Excellent written and verbal communication skills
  • Organized, self-motivated and detail-oriented individual
  • Skilled with the following software:
    • Adobe Creative Suite
    • Office 365
    • Mailchimp
    • Google Analytics
    • Facebook, Instagram, Twitter

Please send your cover letter and resume to [email protected].  We look forward to hearing from you!


Domestic Sales Manager

Location: Tempe, AZ

Full Time Position: Salary plus commission

Travel Requirement: 50%

We are seeking a motivated individual with proven sales management experience in the cycling industry to join the Pivot team as our Domestic Sales Manager.  In this position you will be responsible for the management of the domestic sales team, visiting accounts, evaluating market conditions, managing territory distribution, growing sales, developing goals and training sales representatives.  You will become a Pivot Cycles expert, with the ability to train sales representatives on the complexity of our product, as well as develop sales programs to better serve Pivot’s customer base.

Responsibilities:

  • Grow sales throughout the United States
  • Manage up to 30 sales representatives
  • Train sales representatives in sales techniques
  • Train dealers, mechanics, managers and shop owners about the PIVOT product line
  • Visit dealers throughout the United States to develop lasting relationships with our dealer base
  • Identify and develop new territories or accounts in underrepresented regions
  • Consultative selling to consumers, dealers and sales representatives
  • Aggressively grow sales in a dynamic high growth environment
  • Develop sales goals with sales representatives
  • Attend trade shows

Requirements:

  • A minimum of five years of sales management experience, preferably in the cycling industry
  • Four-year degree
  • High ability to quickly and effectively problem solve and overcome obstacles
  • Previous experience leading and managing a domestic sales team
  • Previous experience with CRM platform
  • Understand, teach and utilize a consultative sales approach
  • Excellent verbal, and written communication skills with attention to detail
  • Organized, driven and self-motivated individual
  • Proficiency with Microsoft office suite products – Excel, Word and Outlook
  • Ability to establish and track key performance indicators for employees
  • Ability to travel domestically for multiple days with some trips lasting two weeks
  • Travel approximately 50% of time

 

Send cover letter and resume to [email protected]


CNC Machinist/Programmer

Full Time Position: Hourly

Location: Tempe

We are looking for an individual with CNC lathe and mill experience to work in R&D and help with prototyping of new products.  The ideal candidate will have experience with CAM programming, set up, and machining parts for both mills and lathes.  They should also have qualified skills with conventional manual equipment and an understanding of welding and fabrication.

The ideal candidate will have:

  • 1-3 years CNC machining experience
  • Degree in Manufacturing Technology or Manufacturing Engineering Technology
  • Understanding or experience with 3D machining
  • Fabricating and welding experience
  • A positive attitude with the ability to work both independently and as part of a team
  • A passion for cycling

Responsibilities:

  • Produce machined parts by programming, setting up and operating CNC and conventional machines
  • Help assist in all aspects of prototyping and production

Requirements:

  • CAD/CAM programming
  • Prior experience with set up and operation of CNC lathes and mills
  • Prior experience with set up and operation of manual equipment
  • Willingness to learn new methods of manufacturing

 

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Quality Control/Assembly Specialist

Full Time Position: Hourly

Location: Tempe, AZ

Travel Requirement: N/A

We are looking for a friendly individual with an objective for maintaining a high quality standard, strong mechanical skills and good knowledgeable of the bicycle industry. As a Quality Control/Assembly Specialist, you will be responsible for checking and maintaining the quality of every product so that it meets our standards and manufacturing guidelines. You will follow strict QC procedures and the proper assembly of bicycles and frames in accordance with set guidelines.

Responsibilities and Duties:

  • Quality checking of every bicycle frame according to set guidelines
  • Assembling every bicycle to meet our high quality standards
  • Verifying work orders
  • Packaging assembled bikes into boxes
  • Willingness to work overtime when it is required
  • Maintaining a clean work space

Requirements:

  • High School diploma or GED
  • Previous bicycle shop experience
  • Mechanic certifications are a plus
  • Working knowledge of tools related to bicycle repair and assembly
  • Complete understanding of the bicycle – mechanical, suspension and components
  • Detail oriented, organized and self-motivated individual
  • Strong problem solving, communication and documenting skills
  • Excellent PC knowledge with Microsoft office suite products – Excel, Word and Outlook
  • Work quickly while maintaining a high level of quality
  • Work in a standing position for many hours in a manufacturing atmosphere
  • Ability to stand, lift, twist and reach while working

Please send resume and cover letter to [email protected]


Customer Service Representative

Full Time Position: Hourly

Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities:

  • Answer phones and work directly with consumers and dealers
  • Help visitors at our facility and provide tours
  • Follow up with potential customers
  • Suggestive selling to consumers and dealers
  • Aid in our sales vision while providing excellent customer service
  • Assist the Inside Sales Specialists with order entry, warranty and other tasks
  • Work demo events and help with special events both weekday and weekends

Requirements:

  • High School Diploma or GED
  • Previous customer service experience
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook

 

Please send resume and cover letter to [email protected]. We look forward to hearing from you!


Accounts Receivable and Collections Specialist

Full Time Position: Hourly
Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast to join the Credit team at Pivot Cycles. The Accounts Receivable and Collections Specialist is responsible for answering dealer and distributor questions about credit and terms via email and phone, contacting customers for payments, and reviewing sales orders for accuracy. This position also assists the Credit Manager in the day-to-day activities of the Credit Department which can include reviewing aged receivables, contacting customers for payment or updated financials, notifying internal departments of credit holds, and arranging payment plans.

Responsibilities:

  • Post customer payments by recording cash, checks, and credit card transactions.
  • Answer customer’s questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Work directly with dealers and distributors for payments and payment plans
  • Preparing and maintaining Accounts Receivable Aging Report
  • Maintain customer records
  • Follow up with potential customers for missing new account documents
  • Aid in our sales/credit vision while providing excellent customer service
  • Maintain customer records
  • Review and audit sales orders for accuracy
  • Verifies validity of account discrepancies by obtaining and investigating information from sales, trade promotions, customer service departments, and from customers
  • Resolves valid or authorized deductions by entering adjusting entries
  • Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department
  • Protects organization’s value by keeping information confidential
  • Accomplishes accounting and organization mission by completing related results as needed

Requirements:

  • 2-year Accounting degree
  • Current and significant experience with AR accounting and collections in the bicycle industry, preferred
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and detail-oriented individual
  • Ability to exhibit composure and confidence when confronting stressful or high-pressure situations
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Experience with Great Plains Dynamics a plus

Please send resume and cover letter to [email protected].  We look forward to hearing from you!


Demo Technician

Full Time Position: Hourly

Location: Tempe, AZ

Travel Requirement:  May travel one to two weekends per month during the Spring and Summer

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team.  The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams.  In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills in order to work with the public while at demos.

Responsibilities:

  • Manage and maintain physical inventory of service parts
  • Maintain and adjust product inventory using GP Software
  • Assist in cataloging and shipping of service parts to demo teams
  • Manage inventory adjustments between demo fleets
  • Build new demo bikes
  • Prepare, clean and tune demo bikes for local dealer demos
  • Service retired demo bikes to prep for sale
  • Work at selected demo events and festivals
  • Assist with shipping and assembly when necessary
  • Maintain a clean and organized work space
  • Work closely with various other departments

Requirements:

  • High School diploma or GED
  • Willingness to travel for work
  • Previous bicycle shop experience
  • Complete understanding of the bicycle – mechanical/components, suspension
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
  • Organized, self-motivated and detail-oriented individual
  • Able to lift 75lbs

Please send resume and cover letter to: [email protected] with the subject line “Demo Technician.”  We look forward to hearing from you!


Product Designer

Full Time Position: Salary

Location: Tempe, AZ

We are looking for a detail oriented individual with a good Industrial Design or Engineering background that has good creative product design and documentation experience within SolidWorks and the Adobe Creative Suite. This person will be an integral member of the Design/Engineering team and will contribute to the creation of nearly all Pivot products. The primary responsibilities of the position will be to work with the design team to successfully bring new projects to production as well as to maintain production of current products through a heavily reviewed creative process involving conceptualization, 3D design, and production documentation. This position is directly involved in bicycle frame design, it will require the creation and modification of 3D models and detailed assemblies, 2D drawings, BOMs, as well as assembly and QC documentation. The position will require a good understanding of bicycle assembly components and related constraints. The candidate will need to have the patience and detailed mindset needed to properly design within all requirements in a team environment.

The ideal candidate will:

  • Exhibit a good talent for exceptional aesthetic 3D design that is also functional.
  • Have excellent project management and project scheduling skills.
  • Be able to proficiently keep track of a multitude of projects at one time.
  • Have high proficiency in SolidWorks with the ability to model complex surfaces and assemblies.
  • Competently work within the Adobe Creative Suite to create documents.
  • Be able to competently create production drawings with tolerances within SolidWorks.
  • Be available to travel for work including an occasional trip to Asia
  • Have general mechanical bicycle knowledge and be a cycling enthusiast.
  • Have two years minimum of bicycle/frame design experience.

Responsibilities:

  • Design complete production-ready bicycle frames and assemblies in 3D.
  • Design vendor-ready graphics packages for bicycle frames and components.
  • Create Production and production support documentation and presentations.
  • Effectively manage production timelines and vendor schedules.
  • Work with Engineering, Design, Proto-typing and Manufacturing to take future Pivot Cycles products from idea to reality.

Requirements:

  • A degree in Industrial Design or Design Engineering is preferred.
  • 3+ years experience in product design.
  • Proficiency in Adobe Creative Suite
  • Excellent SolidWorks skills in parts, drawings, and assemblies.
  • Proficiency with Microsoft office suite of products – Power Point, Excel, Word and Outlook.
  • Excellent teamwork and communication skills.
  • Organized and self-motivated individual.
  • Detail oriented.

Please send resume, design portfolio, and cover letter to: [email protected] with the subject line “Designer”.  We look forward to hearing from you!