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Careers

Pivot Cycles is looking for the best and brightest to join our team. If you are a dedicated professional with a drive and passion for cycling, there is no better place to work. We are a fast-paced, fast-growing company that is on the leading edge of cycling technology and innovation.

Our headquarters are based in the beautiful desert city of Tempe, AZ, and centrally located in the Phoenix metro area. In addition to year-round riding, Phoenix boasts hundreds of miles of legendary mountain bike trails and interconnected canal paths for commuting.  Showers and bike storage are available at the office, so nothing stands between you and that morning ride into work besides the snooze button on your alarm clock.

Pivot Cycles offers benefits to full-time employees, including a top-notch health care package, a company-matched 401k, paid time off, and a killer employee purchase program. Our employees are a fun, close-knit group that loves group rides and grabbing post-ride brews.

We are a rapidly growing company and are always on the lookout for adaptable, innovative, and hardworking additions to the Pivot family. If Pivot Cycles sounds right for you, be sure to take a look through our current job openings.  Please e-mail your resume and cover letter to [email protected].

Pivot Cycles is an Equal Opportunity Employer.


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Customer Service Representative

Pivot Cycles Position Available: Customer Service Representative

Full Time Position: Hourly

Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast who would like to join our Customer Service team. As a Customer Service Representative you will be responsible for answering phones, talking with consumers and dealers, and order entry. You will become familiar with our different models to help suggest to consumers what to buy and assist them with technical questions.

Responsibilities:

  • Answer phones and work directly with consumers and dealers
  • Help visitors at our facility and provide tours
  • Follow up with potential customers
  • Suggestive selling to consumers and dealers
  • Aid in our sales vision while providing excellent customer service
  • Assist the Inside Sales Specialists with order entry, warranty and other tasks
  • Work demo events and help with special events both weekday and weekends

Requirements:

  • High School Diploma or GED
  • Previous sales experience
  • Excellent verbal and written communication skills
  • Organized, self-motivated and detail-oriented individual
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook

 

Please send resume and cover letter to [email protected]. We look forward to hearing from you!


Demo Technician

Pivot Cycles Position Available:  Demo Technician

Full Time Position: Salary

Location: Tempe, AZ

Travel Requirement:  May travel one to two weekends per month during the Spring and Summer

Pivot Cycles is seeking a highly organized, detail-oriented person with a passion for cycling to join our team.  The Demo Technician supports and maintains the Pivot Cycles demo bikes in cooperation with the sales and marketing teams.  In addition to being an excellent mechanic, the successful candidate will need to have exemplary people skills in order to work with the public while at demos.

Job Duties:

  • Build new demo bikes
  • Prepare, clean and tune demo bikes for local dealer demos
  • Service retired demo bikes to prep for sale
  • Work at selected demos and festivals
  • Assist with shipping and assembly when necessary
  • Maintain a clean and organized work space

Requirements:

  • High School diploma or GED
  • Previous bicycle shop experience
  • Complete understanding of the bicycle – mechanical/components, suspension
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Be able to work full-time in a standing position at a bike stand in a manufacturing/shop environment and/or at a demo event
  • Organized, self-motivated and detail-oriented individual
  • Able to lift 75lbs

Please send resume and cover letter to: [email protected] with the subject line “Demo Technician.”  We look forward to hearing from you!

 


Graphic Designer

PIVOT Cycles Position Available: Graphic Designer

Full time position: Salary

Location: Tempe, AZ

We are hiring a Graphic Designer who will work within the Design/Engineering team to lead the physical design of visual assets in a manner consistent with Pivot Cycles brand and design standards.

The primary responsibilities of this position are to complete designs for Pivot Cycles product – graphic design, color, packaging, retail fixture/POP needs, soft goods graphics & color and other media. The Graphic Designer will also lead internal creative conceptualization and planning discussions related to graphic design and future vision. The position will also develop color strategy with our Design/Engineering team and implement plans for commercialization. Additional responsibilities will include creation of the Pivot Cycles color library, graphic assets, material samples, and maintenance of all graphic design project files.
The ideal candidate will:

  • Have a passion for cycling.
  • Exhibit high proficiency and knowledge in Adobe Creative Suite and Microsoft Office Suite.
  • Be highly creative in both 3D and 2D graphical concepts.
  • Possess strong knowledge of consumer products and outdoor industries.
  • Have a great eye for what’s new, current and on trend, and strong sensitivity to color, aesthetics and materiality.
  • Have a demonstrated ability to manage multiple projects and deliverables, while adhering to project requirements and meeting deadlines.

Other responsibilities include:

  • Working with the design/engineering team to design full graphics packages for bicycle frames (full size ranges) and components including paint and decal layout.
  • Designing product decals, specifying color, finish, and details.
  • Creating full production files for approved concepts.
  • Supporting the Sales and Marketing teams in the creation of support media and POP items.
  • Working closely with the Design/Engineering team as well as Marketing for project management and resourcing needs.

Requirements:

  • A degree in Graphic Design or related discipline
  • 3+ years of experience in Graphic Design
  • Soft-goods color and graphics development knowledge a plus
  • Proficiency in Adobe Creative Suite
  • Proficiency in Microsoft Office Suite of products – Word, PowerPoint, Excel and Outlook
  • Excellent teamwork and communication skills
  • Organized and self-motivated individual with an attention to detail.

Please send resume and cover letter to [email protected]. We look forward to hearing from you!


Credit and Collections Specialist

Pivot Cycles Position Available: Credit and Collections Specialist

Full Time Position: Hourly

Location: Tempe, AZ

We are looking for a friendly, motivated mountain bike rider/enthusiast to join the Credit team at Pivot Cycles. The Credit and Collections Specialist is responsible for answering dealer and distributor questions about credit and terms via email and phone, contacting customers for payments, and reviewing sales orders for accuracy. This position also assists the Credit Manager in the day-to-day activities of the Credit department which can include reviewing aged receivables, contacting customers for payment or updated financials, notifying internal departments of credit holds, and arranging payment plans.

Responsibilities:

  • Work directly with dealers and distributors for payments and payment plans
  • Answer customer’s questions about payment application, balances due, etc.
  • Send statements and invoices as needed
  • Follow up with potential customers for missing new account documents
  • Aid in our sales/credit vision while providing excellent customer service
  • Review and audit sales orders for accuracy

Requirements:

  • 2-year Accounting degree
  • Current and significant experience with credit and collections in the bicycle industry, preferred
  • Excellent verbal and written communication skills
  • Organized, self-motivated, and detail-oriented individual
  • Ability to exhibit composure and confidence when confronting stressful or high-pressure situations
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Experience with Great Plains Dynamics a plus, but not mandatory

Please send resume and cover letter to [email protected]. We look forward to hearing from you!

 


Product Designer

Full Time Position: Salary

Location: Tempe, AZ

We are looking for a detail oriented individual with a good Industrial Design or Engineering background that has good creative product design and documentation experience within SolidWorks and the Adobe Creative Suite. This person will be an integral member of the Design/Engineering team and will contribute to the creation of nearly all Pivot products. The primary responsibilities of the position will be to work with the design team to successfully bring new projects to production as well as to maintain production of current products through a heavily reviewed creative process involving conceptualization, 3D design, and production documentation. This position is directly involved in bicycle frame design, it will require the creation and modification of 3D models and detailed assemblies, 2D drawings, BOMs, as well as assembly and QC documentation. The position will require a good understanding of bicycle assembly components and related constraints. The candidate will need to have the patience and detailed mindset needed to properly design within all requirements in a team environment.

The ideal candidate will:

  • Exhibit a good talent for exceptional aesthetic 3D design that is also functional.
  • Have excellent project management and project scheduling skills.
  • Be able to proficiently keep track of a multitude of projects at one time.
  • Have high proficiency in SolidWorks with the ability to model complex surfaces and assemblies.
  • Competently work within the Adobe Creative Suite to create documents.
  • Be able to competently create production drawings with tolerances within SolidWorks.
  • Be available to travel for work including an occasional trip to Asia
  • Have general mechanical bicycle knowledge and be a cycling enthusiast.
  • Have two years minimum of bicycle/frame design experience.

Responsibilities:

  • Design complete production-ready bicycle frames and assemblies in 3D.
  • Design vendor-ready graphics packages for bicycle frames and components.
  • Create Production and production support documentation and presentations.
  • Effectively manage production timelines and vendor schedules.
  • Work with Engineering, Design, Proto-typing and Manufacturing to take future Pivot Cycles products from idea to reality.

Requirements:

  • A degree in Industrial Design or Design Engineering is preferred.
  • 3+ years experience in product design.
  • Proficiency in Adobe Creative Suite
  • Excellent SolidWorks skills in parts, drawings, and assemblies.
  • Proficiency with Microsoft office suite of products – Power Point, Excel, Word and Outlook.
  • Excellent teamwork and communication skills.
  • Organized and self-motivated individual.
  • Detail oriented.

Please send resume, design portfolio, and cover letter to: [email protected] with the subject line “Designer”.  We look forward to hearing from you!

 


Demo Driver

Pivot Cycles Position Available: Demo Driver

Full Time Position: Salary

Location: On the road in a territory to be determined

Travel Requirement:  Traveling 11 months of the year while living in hotels and the demo vehicle.

The Demo Driver is one of Pivot’s most important customer interaction points – meeting thousands of potential and current Pivot customers around the country each year at retailer-based demos and bicycle festivals. The Demo Driver will strive to achieve and maintain the highest standards of professionalism and quality in all aspects of the job. Candidate must be a cyclist with a passion for the sport.

 

Job Duties:

  • Conduct demos and dealer visits in a territory to be determined, while traveling up to eleven months of the year.
  • Help to coordinate the scheduling and organization of events while providing marketing support to our dealers in order to ensure that the events are well attended and successful.
  • Work with the Phoenix-based Demo Coordinator to plan and implement a year-long demo event schedule based on the needs of the sales and marketing departments.
  • General upkeep and maintenance of the demo truck and trailer
  • Maintaining the demo fleet to the highest standards of functionality, safety, cleanliness and aesthetics between each demo event for like-new appearance and ride experience, per Pivot Cycles standards.
  • Engaging with dealers, reps and riders to convey the Pivot Cycles brand and product in a positive manner, with an eye toward supporting and creating sales of Pivot product.
  • Conducting technical education, greeting customers, consistently gathering rider waivers and setting up demo bikes according to Pivot guidelines during the demo events.
  • Writing required reports in an established format after each event to enable the sales, marketing and engineering staff to benefit from your on-the-road experiences.
  • Maintaining a professional image 24/7 while representing Pivot Cycles – how you handle yourself is a reflection on our company and brand, no matter what time of day it is.

 

Requirements:

  • High School diploma or GED
  • Previous bicycle shop, demo driver or other relevant bicycle industry experience
  • Complete understanding of the bicycle – mechanical/components, suspension
  • Complete knowledge of bicycle related tools and their use
  • Mechanic certifications are a plus
  • Excellent verbal and written skills
  • Ability to work independently with the desire to make new friends every week
  • Well-organized and self-motivated individual with a high attention to detail
  • Proficiency with Microsoft Office products – Excel, Word and Outlook
  • Able to lift 75lbs
  • Work long days and flexible hours
  • Work full-time in a standing position, outdoors in all types of weather and temperatures
  • Clean driving record
  • Have the ability, skill and confidence to drive a long vehicle with an attached trailer through cities, on freeways and in other challenging situations

 

Please send resume and cover letter to: [email protected] with the subject line Demo Driver Candidate. We look forward to hearing from you!


International Sales Specialist

International Sales Specialist

Full Time Position: Salary plus bonus/commission

Location: Tempe, AZ

Travel Requirement: Average of 1-2 weeks per month

We are looking for a sales driven individual, who rides bikes, is friendly, knowledgeable in the bike industry, goal oriented, and driven to join our International Sales team. As an International Sales Specialist, you will be responsible for selling product, training distributors about our bikes, and visiting international markets to ensure each account understands the technical information about our models, and help ensure orders are placed for product.

The ideal candidate will:

  • Have an excellent knowledge of the bicycle industry, suspension, components
  • Be an experienced sales person in the bicycle industry
  • Have the ability to travel international – foreign language skills are not required, but preferred
  • Have a commitment to driving sales and creating sales opportunities with new and existing accounts
  • Be able to aid in our sales vision of providing excellent customer service and focused sales growth

Responsibilities:

  • Order entry and follow up
  • Provide best in class sales support
  • Visit international accounts and attend major International bike events as needed
  • Ensure each account is trained on technical details, as well as help to train the distributor’s sales force
  • Regular interaction with each of our international distributors and help drive sales
  • Organize opportunities with distributor to help reach out to magazines and new dealers in the distributor’s territory
  • Find new markets, where Pivot is not currently represented

Requirements:

  • Bachelor’s degree
  • 3 to 5 years’ sales experience in the bicycle industry, with 2 to 3 years in a similar international bicycle related position
  • Complete understanding of the bicycle – mechanical, suspension and components
  • Excellent communication skills, with the ability to teach, train and sell where a language barrier exists
  • Detail oriented, organized and self-motivated individual
  • Proficiency with Microsoft Office suite products – Excel, Word and Outlook
  • Foreign language skills are a plus
  • International travel – maintain a valid US Passport with no restrictions on traveling to foreign countries

Please send resume and cover letter to PIVOT Cycles Global Sales Manager, Daniel Limburg  [email protected]. Please touch on your qualifications and why you want to work at Pivot Cycles in the cover letter.